Loan Servicing Manager

Loan Servicing Manager

Full Time (40 Hours)

Monday - Friday

630 Trade Center Drive

Las Vegas, NV 89119

The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions – For Life," while "Placing People over Profit" and providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members.

A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

• To deliver service in alignment with our Service Commitments
  • I will earn respect and build trust by acting with integrity in every situation.
  • I will understand my role in supporting the team to achieve our purpose.
  • I will focus on people over products and build lasting relationships.
  • I will take ownership and accept responsibility.
  • I will treat my coworkers with the same high standards as I treat my member.
  • I will continuously look for ways to improve myself, my credit union, and my community.
  • I will accept there is no "they". We are one working toward the same mission.
  • I will commit to the core values
• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees' performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude, and behavior.
• Exhibits confidence in self and others;
  Inspires and motivates others to perform well. Effectively influences actions and opinions of others.
• Meet with each employee monthly to review previous month's performance, set goals for upcoming month's performance, and develop plans to improve employee's performance.
• Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.
• Maintains a highly motivated, well-trained staff maintaining effective employee relations.

The Loan Servicing Manager provides leadership, strategy, process improvement, operational skills, and management within the loan servicing department. The oversight includes managing the servicing of the credit union's loan portfolio as well as oversight of loans being serviced by others. This position is responsible for oversight of the personnel involved in servicing members' loans including boarding of loans, credit reporting, statement processing, quality control/audit reviews and responses.

Further responsibilities include pledging and securitizing loans, extensions, revision, or loan modifications, disbursing and reconciling residential real estate escrow accounts, tracking collateral insurance, handling warranty and insurance claims, default monitoring, staying abreast of any new or updated regulatory servicing requirements and reporting, general ledger integrity and IRS reporting is correct, as well as ensuring data integrity such that analytics on the loan portfolio is optimized.

The Loan Servicing Manager may lead specific projects and be required to allocate resources to achieve successful outcomes for the project.

include the following but are not limited to:

• Ensures that all department functions conform to all state and/or national legislative and regulatory requirements and to all credit union policies, operating guidelines, and procedures in a timely manner, preparing response(s) to audit/examination findings and correcting deficiencies in a timely manner both for internal and external serviced loans.
  Overseeing all the Loan Servicing Department's routine and cyclical functions
  Validate the CR&LS Operational Guideline for updates and improvements Fortify best practice and regulatory requirements on the servicing of First Mortgages, Home Equity's, Member Business Loans, and all Consumer loans
  Ensures that loan statements, late notices and escrow analyses are compliant with the Consumer Finance Protection Bureau's rules and regulations
• Monitors and manages third party relationship, quality control/assurance and operations with sub…