Temporary Medical Appointment Clerks: Nellis AFB, NV

RESPONSIBILITIES

The Medical Appointment Clerk will schedule appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities. The Medical Appointment Clerk must:

• Clearly speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Work Environment/Physical Requirements. The work is mainly sedentary but may require walking, bending, standing, and/or carrying light items such as files, manuals, and medical records.
• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests. Supports PCM by name processing for appointments and appropriate access to care time frames during the allocation of standard appointment types.
• Maintains appointment schedules using a government computer system MHS GENESIS.
• Validates eligibility through appropriate booking through the Defense Eligibility Report System (DEERS). May be required to register patients not already in the computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Validates basic patient demographic information before booking appointments for patients. Makes required updates.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instructions.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in the preparation of patient notices (telephonically or form letter formats) for appointment reminders, no-shows, or rescheduling/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols, and individual clinic guidelines as needed.
• If in the lead clerk position, attendance at the clinic Access to Care Meeting is mandatory for central booking representation.

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• Education:
  
  High school diploma or General Educational Development (GED) equivalency.
• Experience:
  
  At least 6 months of experience in medical office scheduling.
• Must be a US Citizen.

• Basic Life Support (BLS) certifications using American Heart Association or American Red Cross guidelines.
• Members must present proof of current certification(s) through the American Heart Association or American Red Cross.