Clinic Receptionist

FLSA Status

Non-Exempt

2/8/2018

No

6/21/2024

The Clinic Receptionist is responsible for managing the front desk operations of the rural health clinic. This role involves greeting patients, handling administrative tasks, coordinating patient care, and ensuring effective communication between patients and medical staff.

This is an entry-level position in the Clinic department and will report to the Clinic Manager. The incumbent will have no direct reports.

Qualifications for employment include the knowledge, skills, and abilities required to perform a job, which are generally demonstrated through qualifying experience, education, or training.

• Medical terminology and basic healthcare procedures.
• HIPAA regulations and confidentiality practices.
• Office management systems and procedures.

• Communicate effectively verbally and in written form with patients and other hospital and clinic staff.
• Organize time and multitask in a fast-paced environment.

• Greet and interact with patients and visitors in a friendly and professional manner.
• Handle sensitive information with discretion.
• Work collaboratively with a diverse team and maintain effective working relationships.
• Manage time efficiently and prioritize tasks in a busy environment.

In compliance with applicable disability laws, reasonable accommodations may be provided for qualified individuals with a disability who require and request such accommodations. Incumbents and individuals are encouraged to discuss potential accommodations with the employer.

The incumbent works primarily indoors in a busy clinical setting, seated at a desk using office equipment. Responsibilities include frequent patient interaction, multitasking, and occasional lifting of up to 20 pounds. The role demands excellent communication, adherence to confidentiality protocols, and emotional resilience. Flexibility in working hours may be required for community engagement activities. Effective organization and focus are essential for this dynamic role.

None.

Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities. A typical way to gain the required knowledge, skills, and abilities is:

• High school diploma or equivalent (required).
• Fluency in Spanish (preferred).

The physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Physically, the role requires the ability to sit for extended periods while working at a computer or desk, and occasionally stand and walk to interact with patients and staff. Manual dexterity is essential for frequent use of hands and fingers to operate office equipment, handle documents, and type efficiently. Adequate vision is necessary to read and input data accurately on a computer screen, and good hearing ability is required to answer phones, understand verbal instructions, and communicate effectively.

The receptionist must also occasionally lift and carry office supplies and materials, typically weighing up to 20 pounds, and have the mobility to move within the clinic, performing tasks that may require reaching, bending, and stooping.

Mentally, the role demands strong verbal and written communication skills to interact clearly and professionally with patients, staff, and visitors. Excellent attention to detail is crucial for accurately handling patient information and performing administrative tasks, alongside strong organizational skills to manage multiple tasks and prioritize effectively in a busy environment. The ability to quickly assess situations, identify problems, and develop solutions is essential, as is the capacity to handle patient concerns and complaints effectively and diplomatically.

Emotional resilience is needed to remain calm and composed under pressure, especially during busy periods or in emergencies, and patience and empathy are vital when dealing with…