Medical Office Clerk - Family Practice Residency Training; FMR

Medical Office Clerk - Family Practice Residency Training (FMR)

Medical Office Clerk will provide administrative and front‑desk support in a healthcare setting by greeting patients, scheduling appointments, maintaining accurate medical records, and coordinating daily office operations. Serve as a liaison between patients, healthcare providers, hospitals, and community organizations while ensuring effective communication, patient eligibility verification, and timely access to medical services.

Required Qualifications:

• Education: High school diploma or GED. Medical terminology desired.
• Certifications: Basic Life Support (BLS)
• License: Not applicable
• Experience: At least 12 months in an office setting, preferably medical.
• Qualified typist with minimum 50 WPM.

U.S. Citizenship is required.

Key Responsibilities:

• Greets patients/visitors at front desk.
• Answers main office phone line, directs calls, takes messages.
• Arranges and schedules medical appointments and determines patient eligibility.
• Obtains updates and files medical records.
  • Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency.
  • Ensures arrival of records prior to appointments.
  • Initiates and locates medical records as needed.
  • Obtains documentation as requested by providers.
• Performs other administrative and clerical duties in support of medical care and operations.
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end‑of‑day process and resolves pending appointments.
• Liaison with local hospitals and community hospitals.
• Communicates orally and in writing with patients, base organizations, medical professionals, community resources, and TRICARE.

Work Environment &

Schedule:

Onsite, Monday-Friday 7:30am-4:30pm. 1‑hour unpaid lunch. 40 hrs/week.

Compensation & Benefits: Up to $19.00 per hour + Health & Wellness.

Physical Requirements: Primarily sedentary, includes prolonged walking, standing, sitting, or bending.

Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V).