Residence Manager

Location: Jamaica

Birch Family Services is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities and their families in New York City. Every year, the organization supports more than 2,000 people across 31 locations in Manhattan, Queens, Brooklyn, and the Bronx. From preschool to graduation, employment, housing, and beyond, Birch Family Services provides fully integrated programs and services to support individuals in achieving their goals across their lifetime.

The Manager manages the daily operation of the residential facility including staff supervision, treatment planning and maintenance of the physical plant to ensure quality services to all residents and assists in maximizing the functioning of emotionally disabled adults to prevent hospitalization.

Essential Function Support the individual by supporting a comfortable home environment. Examples include but are not limited to:

Ensure that shifts have adequate coverage. This includes alerting the Program Coordinator when essential staff calls out to ensure that appropriate coverage is available within the residence.

Ensure that SS receive a schedule informing them of responsibilities.

From direct observations, ensure that all SS are following the schedule.

Ensure that SS manage the DCC’s which would entail documenting house and occurrence log.

From direct observations, ensures that SS are completing goals according to method.

From direct observations, ensure that SS, when necessary are implementing behavioral support plans accordingly.

Attend semi-annual, annual, and special meetings at schools and/or day treatment programs.

Communicate professionally with schools and/or day treatment programs when necessary.

Ensure that clothing inventories are completed monthly.

Monitor the distribution of medications weekly, collaborate with nurses on medical issues or concerns that affect the individuals and assist with scheduling medical appointments and ensure that medication is ordered.

Ensure that quarterly drug regimens are completed, reviewed by the pharmacist, and placed in the record.

Verify that contact with schools, day treatment programs and family is documented.

Ensure that fire drills are conducted according to schedule.

Ensure that clinical teams are informed of needed programs and recreational supplies.

Adhere to the policies and procedures of the agency and attend all necessary meetings as assigned by the Program Coordinator.

Maintain appropriate and effective interpersonal relationships with team members, DCC, SS, clinicians, supervisors, support, and administrative staff.

Demonstrate understanding of abuse and incident reporting regulations and collaborate with Quality Assurance Team with internal investigation and or reportable incidents that are under Justice Center review.

Demonstrate and understand the philosophy of the agency regarding behavior modification, communication, community inclusion, etc.

Inform Program Coordinator of outstanding staff performance and any staff disciplinary concerns.

Inform RN and Nursing Administrator of any consumer medical concerns or changes in an individual’s behavior.

Perform DCC/SS responsibilities in the absence and/or shortage of staff to ensure that all individuals are in a safe and healthy living environment.

Provide in-house training to new employees.

May be assigned other tasks and duties.

Education Bachelor’s degree in psychology, Rehabilitation Counseling or related human service field or an equivalent combination of education and experience will be considered in lieu of degree.

Experience Minimum 3-year experience working with developmentally disabled population preferably in a residential, health or treatment related setting preferred.

Specialized Knowledge, Licenses, etc.

A minimum of 3 years administrative/managerial experience with emotionally disabled population.

Must successfully complete Medication Administration Course within 90 days of employment.

Excellent management, communication, and organizational skills.

Demonstrated competency in written, verbal, and computational skills to present and document records in accordance with program…