Patient Access Manager

The Patient Access Manager is responsible for the day-to-day supervision and coordination of registration and scheduling operations across the hospital and clinic. This position oversees clinic receptionists and the hospital clerk while ensuring accurate registration, efficient scheduling, and a positive patient experience.

• Supervise clinic receptionists and hospital clerk, including scheduling, performance management, and staffing
• Oversee registration processes across clinic, inpatient, emergency department, and outpatient services
• Ensure accurate patient registration and compliance with regulatory requirements
• Ensure front-end registration accuracy to support clean claims, reduce denials, and improve overall revenue cycle performance
• Lead and support scheduling operations, including provider templates and patient access
• Collaborate with Revenue Cycle to improve registration accuracy and reduce denials
• Monitor Epic scheduling and registration functions, including system optimization and staff training
• Support upfront collections, estimates, and insurance-related processes
• Assist with budgeting, reporting, and operational metrics
• Partner with clinic and hospital leadership to improve workflow and patient access
• Address operational issues and support continuous process improvement

• High school diploma or equivalent required; additional education preferred
• Prior experience in healthcare registration, scheduling, or revenue cycle preferred
• Supervisory or leadership experience preferred
• Strong organizational, communication, and problem-solving skills
• Working knowledge of insurance processes and patient access workflows

Must be able to perform essential job functions with or without reasonable accommodation. Must meet employee health requirements. Employment is at-will.

Van Buren County Hospital is an Equal Opportunity Employer.