Scheduler, Clinic

New Patient Referrals Coordinator

Coordinates scheduling of new patient consultations for primary care and internal specialty services based on referral information, provider guidelines, and appointment availability.

Ensures receipt of required documentation prior to scheduling and maintains communication with referring provider offices to obtain missing information when necessary.

Tracks referral status, appointment completion, and no-show or canceled new patient visits according to clinic protocol.

Schedules follow-up appointments at clinically appropriate intervals (e.g., 3, 6, 9, or 12 months) based on provider recommendations and patient needs.

Maintains accurate patient demographics and contact information to support outreach and reminder processes.

Monitors recall lists and assists with rescheduling missed or canceled follow-up appointments to support continuity of care.

Facilitates scheduling of urgent or same-day appointments in accordance with clinic protocols and provider availability.

Collaborates with nursing or clinical staff to determine appropriate placement of urgent visits and transfers patients to clinical personnel when triage is required.

Coordinates next-day, urgent follow-up, and add-on appointments while balancing provider capacity and clinic flow.

Communicates directly with providers, nursing staff, and support personnel to ensure appropriate scheduling and preparation for the visit.

Completes pre-registration for scheduled patients to ensure accurate demographics, insurance, and contact information prior to the visit.

Verifies eligibility when applicable updates guarantor and payer information, confirm primary care provider and referral requirements.

Continuously monitors schedules for changes, cancellations, and openings to optimize access and utilization.

Utilizes reminder systems and outreach processes to confirm appointments, address schedule adjustments, and reduce no-shows when applicable.

Performs other duties as assigned.

High School or better.

2 years:
Customer service experience.

Health care experience preferred.

Certified Medical Assistant preferred.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.