Scheduler, Clinic

• Coordinates scheduling of new patient consultations for primary care and internal specialty services based on referral information, provider guidelines, and appointment availability.
• Ensures receipt of required documentation prior to scheduling and maintains communication with referring provider offices to obtain missing information when necessary.
• Tracks referral status, appointment completion, and no-show or canceled new patient visits according to clinic protocol.

• Schedules follow-up appointments at clinically appropriate intervals (e.g., 3, 6, 9, or 12 months) based on provider recommendations and patient needs.
• Maintains accurate patient demographics and contact information to support outreach and reminder processes.
• Monitors recall lists and assist with rescheduling missed or canceled follow-up appointments to support continuity of care.

• Facilitates scheduling of urgent or same-day appointments in accordance with clinic protocols and provider availability.
• Collaborates with nursing or clinical staff to determine appropriate placement of urgent visits and transfers patients to clinical personnel when triage is required.

• Coordinates next-day, urgent follow-up, and add-on appointments while balancing provider capacity and clinic flow.
• Communicates directly with providers, nursing staff, and support personnel to ensure appropriate scheduling and preparation for the visit.

• Complete pre-registration for scheduled patients to ensure accurate demographics, insurance, and contact information prior to the visit.
• Verifies eligibility when applicable updates guarantor and payer information, confirm primary care provider and referral requirements.

• Continuously monitors schedules for changes, cancelations, and opening to optimize access and utilization
• Utilizes reminder systems and outreach processes to confirm appointments, address schedules adjustments, and reduce no-shows when appliable.

High School or better.

Certified Medical Assist

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