Assistant Manager​/Senior Executive, Quality Measures & Standards

Company description:
The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need.

We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://(Use the "Apply for this Job" box below)..

This role will support the uplift of quality and safety across the community care sector. You will work closely with community care providers, Ministry of Health (MOH) and other AIC internal stakeholders to support standards development, policy reviews, quality assurance, and sector capability building—contributing to safer, higher-quality care for residents and clients in the community.

• Support the development, review, and refinement of national care standards, clinical guidelines, and quality protocols relevant to the community care sector.
• Assist in aligning providers' practices with national standards and regulatory requirements, including those under the Singapore Healthcare Services Act (HCSA), and provide support to providers in the implementation of standards.
• Provide secretariat and coordination support for Quality Committees and sector work groups, including scheduling, minute-taking, and follow-up of action items.
• Provide support in the implementation of division's projects including the quality assurance programme and other capability building initiatives for the community care sector.
• Contribute to capability building efforts by supporting the development and implementation of training, resources and tools to enable providers to meet quality and regulatory expectations.
• Participate in or support cross-functional projects aimed at enhancing care quality, safety, and regulatory readiness in the sector.
• Engage with stakeholders including community care providers, MOH, and internal AIC teams to support the implementation of quality initiatives.
• Support capability building of key personnel & governance committee members to drive internal quality & safety. Focus areas include quality and safety practices, incident review, peer learning reviews and development of related frameworks.

A recognised degree, preferably in healthcare (medical, nursing, allied health), life sciences, public health, or a related field.

• At least 2 years of working experience in the healthcare sector, particularly in areas such as quality assurance, healthcare regulation, clinical governance and standards implementation.
• Clinical experience in Regional Healthcare Systems (RHS) or community care setting is preferred.
• Experience in the community care sector (e.g. nursing homes, home care, centre-based services) and familiarity with HCSA regulations is advantageous.
• Strong organisational and stakeholder management skills, with the ability to manage multiple work streams and timelines.
• Proactive, detail-oriented, and capable of working independently and collaboratively.
• Strong written and verbal communication skills, with experience in policy writing, report writing, and meeting minutes documentation.
• Passionate about improving quality in the community care sector and comfortable engaging community care providers and supporting capability-building efforts.
• Adaptable and able to work effectively in ambiguous and dynamic environments.