Patient Experience Specialist

Patient Experience Specialist

Full Time Eagle Grove, IA, US

5 days ago Requisition

Salary Range: $16.00 To $22.00 Hourly

Job Description:

• Greet and direct patients as they enter the clinic.
• Perform administrative and clerical duties, such as filing paperwork, when necessary.
• Answer inbound calls when needed, routing calls to the appropriate department.
• Answer, investigate, and/or direct patient inquiries or complaints to the appropriate staff member.
• Make appointments as requested by patients.
• Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types
• Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Preform insurance verification, and enter it in their EMR
• Receive and process cash and credit card payments for medical services rendered.
• Review patient accounts, identify delinquent accounts, and collect overdue payments.
• Keep a balanced money drawer.
• Accept deliveries made through the front door and distribute accordingly
• Maintain confidentiality at all times.

• High School Diploma or GED.
• Basic computer and data entry skills.
• Professional manner and appearance.
• Strong interpersonal and communication skills.