Medical Clinics Registration Specialist II

• Location 28374 CR 317,Buena Vista, CO, 81211,United States
• Base Pay $18.66 - $27.21 / Hour
• Employee Type Full Time

Description

Join Our Team as a Medical Clinics Registration Specialist II HRRMC!

Are you passionate about delivering outstanding customer service while ensuring accurate and efficient patient registration? At Heart of the Rockies Regional Medical Center (HRRMC), we're looking for a Medical Clinics Registration Specialist II to be the welcoming face of our medical practices, helping patients navigate their healthcare journey with professionalism and compassion.

Discover Your Career in the Heart of the Rockies!

At Heart of the Rockies Regional Medical Center (HRRMC), we’re more than just a healthcare facility—we’re a cornerstone of our community nestled in the breathtaking Rocky Mountains. With a commitment to excellence, compassion, and innovation, we offer state-of-the-art medical services, including emergency care, surgery, imaging, and much more.

Our mission is clear: to provide high-quality, patient-centered care while fostering the well-being of our community. We believe in making a positive impact not just through our healthcare services but also by creating a supportive and collaborative environment for our team members.

Requirements

Exceptional Customer Service:

• Greet patients, visitors, physicians, and staff promptly and professionally.
• Deliver exemplary service using AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles, inspiring confidence and promoting a positive image of HRRMC.
• Manage multiple interactions seamlessly and handle emergencies with calm professionalism.
• Stay informed about practice schedules, services, and provider information to assist patients effectively.

Takestheinitialde-escalationtrainingandarefreshertrainingatleastyearlyorasassignedby management.

* Accurate and Efficient Registration:

• Maintain a minimum of 95% registration accuracy, ensuring patient information is entered correctly and consistently.
• Complete patient registrations swiftly (within 5 minutes on average) to optimize patient flow.
• Verify and update demographics, insurance, and primary care physician details during every encounter.
• Confirm insurance eligibility and tactfully collect copays or deposits at the time of service.
• Obtain and verify patient identification, including photo  insurance cards.
• Educate patients about the value of the patient portal and assist with account setup.
• Provide required documentation such as the Patient Privacy Statement and Bill of Rights.
• Gather necessary consents, including treatment authorization and communication preferences.
• Iscross-trainedandcompetenttoworkcheckininallmedical specialties

• Be Part of a Dynamic Team: Collaborate with healthcare professionals dedicated to providing exceptional care.
• Build Your Career: Gain proficiency in Electronic Health Records (EHR) and expand your skills in a supportive environment.
• Make an Impact: Help patients feel confident and cared for at every step of their healthcare experience.

• A customer-focused professional with strong organizational and multitasking skills.
• Attention to detail and proficiency in maintaining accurate records.
• A calm and composed demeanor when handling emergencies or high-pressure situations.

*** Your next career starts here at HRRMC!***

Summary

This position is eligible for a $1/ hour differential.

QUALIFICATIONS:

EDUCATION and/or EXPERIENCE

High school degree, plus a minimum of three years of responsible business experience, preferably in a public relations, healthcare setting, or other professional setting.

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well-being. For details about our benefits, visit our Benefits Guide .

Employment offers are contingent upon successfully fulfilling all pre-employment requirements, including a background check, drug screening, and verification of current immunizations.