CCBHC Systems Coordinator - Iowa CCBHC; rural

Job Category: Non Therapeutic

Requisition Number: CCBHC
003500

• Posted :
  September 11, 2026
• Full-Time
• On-site

Showing 1 location

Harlan, IA, USA

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects ofworking with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

Certified Community Behavioral Health Clinic (CCBHC) implementation requires significant coordination of workflows, data collection, monitoring, and reporting. Heartland Family Service is looking for a highly organized, analytical, and detail-oriented person to support and strengthen the agency's CCBHC data and quality improvement processes. This role ensures CCBHC programs are consistently delivering high quality, well-documented services, and that program data is accurately collected, understood, and used to inform decision-making.

This position works closely with CCBHC leadership and operational teams to translate program priorities into effective workflows, reliable data, and meaningful reporting.

This position also supports Zion Behavioral Health, Heartland Family Service’s CCBHC Designated Collaborating Organization (DCO) partner, to help ensure aligned workflows, consistent data collection, and coordinated quality improvement efforts across both organizations. Regular travel between Heartland Family Service and Zion Behavioral Health locations is required.

Compensation: salary is determined by total years of relevant experience (salary to be discussed upon interview)
Work Schedule: 40 hours per week

• Bachelor's Degree in Data Analytics, Public Health, Social Work, Public Administration, or similar field;
  Master's Degree preferred.
• Three years of equivalent work experience, including behavioral health data analysis, KPI development, and workflow improvement.
• Experience developing dashboards, reporting structures, and data visualizations.
• Working knowledge of research methodology and data storytelling techniques.
• Experience working with Electronic Health Record (EHR) data preferred.
• Strong communication and presentation skills.

• * Maps current workflows from referral and access through service delivery, documentation, and billing.
• * Identifies gaps, bottlenecks, duplication, and unclear handoffs between staff and programs.
• * Works with CCBHC leadership and operational teams to develop standardized workflows across locations.
• Clearly defines roles, responsibilities, decision points, documentation requirements, and data collection within each workflow.
• Establishes measures to evaluate access, completion of threshold services, timeliness, and operational efficiency.
• Uses data to identify where workflows are working and where additional improvement is needed.

• * Inventories required CCBHC measures and organizational performance indicators.
• * Identifies where each data element originates, who is responsible for collecting it, how frequently it is…