Medical Practice Reprsentative--Elkader Clinic

Description

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Full time

Day Shift

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
Mercy One Elkader Medical Center is a 25-bed critical access hospital, which provides a vital lifesaving link to rural communities in Clayton County and surrounding areas through ambulance and emergency services. Mercy One is committed to providing quality, personalized and safe health care close to home.
The emergency department is staffed 24 hours a day, seven days a week with board certified physicians and advanced level practitioners who are well-trained to treat emergency needs. Mercy One Elkader Medical Center is certified as a Level IV Trauma Center by the Iowa Department of Public Health.
As a Medical Practice Representative at Mercy One, you will greet and welcome patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems;

and determining and collecting time of service payments and/or past due balances at the time of appointment.

• 4 days/week 0730-5
• Will rotate between Elkader and Monona clinics

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. , referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments to make sure all necessary information is complete. Pulls patient records for the next day appointments and prepares charts.

• High school diploma or equivalent required. In limited circumstances, a candidate’s verified applicable experience may substitute for diploma/GED requirement.
• Minimum of 1-year experience in a medical office setting preferred.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess the ability to interact. Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate number of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth…