Therapy Tech​/Patient Access Rep

Full-Time position available in our Therapy Department, working Monday through Friday from 9:00 AM to 5:30 PM. The schedule is divided between Therapy Technician responsibilities and Front Desk coverage, with approximately half of the week dedicated to each role.

Full-Time benefits: IPERS, Health Insurance, Dental, Vision, Life Insurance, Long-Term Disability and PTO accrual from start date.

Position Title:
Therapy Tech/Patient Access

Department: Rehabilitation Services / Wellness Hub

Job Relationships:

Reports To: Director of Rehabilitation Services / Director of Therapy

Interrelationships: Works in conjunction with Physical Therapy, Occupational Therapy, Speech Therapy, Cardiopulmonary Services, Dietitian Services, Diabetes Education, physicians, patients, families, and other members of the healthcare team.

Job Overview:

This position provides both clinical support and administrative services for the Rehabilitation Services and Wellness Hub departments. This position is responsible for maintaining a clean, safe, and efficient therapy environment while also assisting with patient registration, scheduling, medical records management, customer service, and daily office operations. This plays a key role in supporting therapists, ensuring smooth workflow, and creating a positive patient experience.

Essential Duties and Responsibilities:

Including, but not limited to:

• Greet patients, visitors, and customers in a professional, courteous manner and assist with directions or escort arrangements as needed.
• Register patients and verify demographic, insurance, and billing information.
• Answer telephones, route calls, take messages, and respond to inquiries appropriately.
• Schedule patient appointments and coordinate therapist schedules to maximize efficiency.
• Communicate with clinical staff patient information as needed.
• Collect payments, process cash, checks, and credit card transactions, issue receipts, balance cash drawer, and prepare daily deposits.
• Maintain patient confidentiality and release patient information in accordance with hospital policies and regulations.

Administrative Support:

• Scan and upload documents into the Electronic Medical Record (EMR).
• Maintain physical and electronic files.
• Assist with prior authorizations, diagnosis coding, filing, and other clerical tasks.
• Utilize department software systems, including EPIC and Microsoft Office applications.
• Assist other departments and the business office with special projects as assigned.
• Provide switchboard coverage and departmental support during emergencies, breaks, staffing shortages, or other operational needs.

Clinical & Therapy Support:

• Prepare treatment rooms and therapy areas between patients to maintain efficient patient flow.
• Assist therapists with non-clinical tasks during treatment sessions, including removing patients from modalities as directed.
• Maintain cleanliness and organization of therapy gyms, treatment rooms, waiting areas, pediatric therapy spaces, and sleep study rooms.
• Assist with setup and teardown of equipment in other departmental areas.
• Ensure therapy equipment is maintained through routine inspection, preventive maintenance, troubleshooting, and repair coordination.
• Maintain adequate inventories of supplies and notify appropriate staff when restocking is needed.

Quality, Safety & Teamwork:

• Maintain a safe and clean work environment by following department, hospital, and infection-control policies.
• Protect patients, visitors, and staff by adhering to safety standards and established procedures.
• Promote a positive patient experience through excellent customer service.
• Participate in quality improvement initiatives and departmental activities.
• Attend required meetings, in-services, training sessions, Med Trainer assignments, and continuing education opportunities.
• Assist in training new employees as requested.
• Work collaboratively with team members and contribute to a positive workplace culture.
• Perform additional duties as assigned to support departmental and organizational needs.

Minimum Qualifications:

Education:

• High School Diploma or equivalent required.
• Medical office training or healthcare-related education preferred.

Experience:

• Medical office, clerical, customer service, or healthcare experience preferred.
• Previous rehabilitation, therapy, or hospital experience preferred.

Licensure/Certification:

• Valid driver's license required.
• CPR certification for Health Care Providers (or ability to obtain within established timeframe).

Skills and Abilities:

• Excellent verbal, written,…