General Manager

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a General Manager to help shape the Staycity guest journey in Lyon, France, in our 143 key Aparthotel. (CVs in English if possible please)

• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• As a General Manager, you will be automatically enrolled into our leadership program:
  Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme – earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP:
  Support for you and your family when you need it with our Employee Assistance Program (EAP)

• Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector
• Full working proficiency in English and French
• Demonstrated success in driving revenues through the strategic management of commercial initiatives
• Humble and approachable, fostering a positive and inclusive work environment
• Forward-thinking and innovative, always looking for opportunities to improve operations
• Self-motivated and able to inspire and lead the team effectively
• Energetic, flexible, and adaptable to changing circumstances
• Possesses a keen eye for detail and is highly organized
• Ability to adapt effectively and make decisions under pressure
• Proficiency in engaging in strategic business discussions at a higher level
• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
• Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
• A bachelor's degree in Hospitality Management or a related field is preferred

• Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
• Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one‑on‑one discussions, and team meetings.
• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible.
• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations.
• Enhance the team's skills and knowledge by delivering department‑specific training plans that align with our strategic goals.
• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued.