Housekeeper, Hospitality ​/ Hotel ​/ Catering

Purpose of Position
:
Room Attendant/Housekeeper is responsible for keeping guest rooms and public areas consistently clean and organized. Room attendants must have an eye for detail and maintain the hotel's standards of cleanliness. Responsible for creating a warm welcoming environment where our guests can feel confident in the cleanliness of their room.

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests.
• Maintain a high level of professional appearance and demeanor, wearing the brand‑approved uniform and name tag as required.
• Maintain the highest level of confidentiality in all areas giving our guests the highest level of trust in our housekeeping staff.
• Demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room.
• Clean and stock all guest rooms as assigned: change linens, replace supplies, dust, vacuum, stock supplies, empty trash, remove used linens and room service items, clean bathrooms, toilets, tubs, sink, polish furniture, straighten furnishings, and appliances. Clean appliances and dishes if applicable.
• Keep Head Housekeeper informed of room status on a timely basis.
• Greet guests as you encounter them throughout the property.
• Take pride in your work, strictly adhering to all Federal, State, Local and Brand health, safety, and sanitary guidelines.
• Complete training in all areas of security, alcohol, and health and safety. Ensure that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keep safety in mind in all things.
• Follow all safe chemical handling procedures according to the chemical manufacturer's instructions.
• Keep workspace, storage rooms, housekeeping carts clean and well organized and stocked, including equipment such as vacuum cleaners.
• Work in an organized fashion following the step‑by‑step process.
• Observe the condition of furniture, walls, trim, carpet, and appliances. Report all deficiencies following the hotel's policies.
• Keep lines of communication open within the housekeeping department. Participate in daily stand‑up meetings, housekeeping and all staff meetings.
• Adhere to key control guidelines.
• Assist in quarterly, spring, fall, and annual cleaning duties as assigned.
• Turn in lost and found items following the company procedure.
• Assist in training of new staff.
• Participate in and support a positive, enjoyable work environment.
• Hold an understanding of hotel products and services (i.e., food and beverage, recreation).

Perform other duties as assigned.

• Ability to communicate with hotel staff, guests, and management in a professional manner.
• Knowledge of the surrounding area and events.
• Ability to work a flexible schedule, including weekends and holidays.
• Read, write and speak English.
• Have an eye for detail.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Neat, well‑groomed appearance including wearing the proper uniform and name tag when working (per brand standards).

• Housekeeping training completed within the acceptable time frame, as required by the brand.
• Maintains a high level of Quality, Service, and Cleanliness.
• Have a thorough understanding of all shift duties.
• Clean rooms within the budgeted goals for minutes per occupied room.
• Communicates openly with direct supervisor.

• High school education.
• 1‑year hospitality experience (Preferred).

Complete housekeeping training program within the brand required time frame.

• Cleaning lobby and public areas as needed.
• Restocking storage rooms.
• Help with laundry, as needed.
• Deliver cribs, towels, or other items to guestrooms as requested.
• Perform light maintenance duties.
• Restock, inventory, and put away supplies when they are delivered.

• Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time. Reach with hands and arms. Walk, navigate…