Hotel Receptionist – Lodore Falls Hotel & Spa

Hotel Receptionist

16–32 hours per week | Flexible working patterns available

Are you someone who enjoys meeting people, takes pride in providing excellent service, and thrives in a role where no two days are quite the same?

Lodore Falls Hotel & Spa is looking for a friendly and professional Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you’ll play an important role in creating memorable experiences from arrival through to departure.

Whether you already have reception experience or have developed strong customer service skills in another industry, we’d love to hear from you. We value confidence, reliability, attention to detail and a genuine desire to look after people.

Working as part of our reception team, you will:

• Welcome guests and provide a warm, professional first impression
• Manage check-ins and check-outs efficiently
• Handle telephone, email and face-to-face enquiries
• Assist guests with information about the hotel, spa and local area
• Process bookings and payments accurately
• Work closely with colleagues across all hotel departments to ensure a seamless guest experience

• Excellent communication and customer service skills
• A positive and professional approach
• Good organisational skills and attention to detail
• Confidence using computer systems and learning new software
• Reliability and the ability to work independently when required
• Previous reception, hospitality, retail, customer service or administrative experience would be advantageous, but full training will be provided

We understand that everyone has different commitments outside of work. We are offering between 16 and 32 hours per week and can provide a range of shift patterns. The role will include some evening and weekend working; however, we are happy to discuss individual availability and can accommodate candidates who require weekends off.

• Competitive pay
• Flexible working opportunities
• Staff meals whilst on duty
• Generous discounts on food and accommodation across our hotels
• Share of gratuities
• Pension scheme
• Apprenticeship and development opportunities
• Employee Assistance Programme
• Refer-a-friend bonus scheme
• Monthly staff prize draws
• Long service holiday increases
• Annual salary reviews
• Staff appreciation events and awards

Our Lake District Hotels are a distinctive collection of six award-winning hotels in the Lake District, owned and run by the Graves family and situated in the most beautiful parts of the Lake District. From 4-star luxury Lake District hotels on the shores of Lake Ullswater and Derwentwater Lake, to traditional coaching inns and hotels in Keswick – our Lake District hotels are recognised for the warmth of our welcome, unrivalled personal attention and excellent service.

The Lodore Falls & Spa Hotel boasts 87 bedrooms and Suites and luxurious Spa. With a Newly refurbished Falls Brasserie Restaurant & award-winning Mizu offering diners an authentic Pan-Asian restaurant experience, against the spectacular backdrop of the Lodore Falls waterfall, the hotel provides the ideal setting for weddings and fine dining. The Lake View lounge bar, conservatory and outdoor terrace offer the perfect location to relax whilst taking in the spectacular views of Derwentwater and the surrounding mountains or relaxing by the open fires.

Please note:
Live-in accommodation is not available for this position.