Spa Supervisor

Bally's Lake Tahoe, 55 US 50, Stateline, NV 89449, USA

Responsible for assuring the highest quality guest experience by promoting the Purpose and Values Model throughout all areas of responsibility. Handles and resolves guest complaints and concerns.

• Builds repeat customer business and loyalty through direct guest interaction, soliciting feedback, and troubleshooting customer complaints.
• Monitors the condition of the spa and reports any problems to maintenance or the Spa Manager.
• Places and receives telephone communications and makes reservations.
• Keeps front desk stocked with supplies and places orders.
• Responsible for cash handling and balancing cash bank.
• Oversee the daily operations when the Spa Manager is not present.
• Assist in scheduling employee shifts to ensure spa coverage.
• Assist Spa Manager in interviewing and hiring team members.
• Responsible for training employees.
• Regular attendance required.
• Other duties may be assigned as needed.
• Note:
  
  Duties, responsibilities, and activities may change at any time with or without notice.

• Target Salary Range: $21.00 per hour

Must have a minimum of 1 year of health spa experience. 1 year of supervisory experience a plus.

Must be able to effectively communicate in English. Ability to read and interpret documents such as safety rules, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers. Strong interpersonal skills.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Must have working knowledge of Microsoft Office products. Agilysys experience preferred.

Equal Opportunity Employer
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