Night Auditor

Night Auditor – Americ Inn of Okoboji

Purpose of Position:
Night Auditors are responsible for greeting and registering guests, providing outstanding service during their stay, and settling the guest's account upon completion. Primary responsibilities include completing night audit reports, balancing accounts (house accounts and credit cards), and completing settlement. They also register guests, make and modify reservations, perform hotel operator and concierge duties, and provide courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
• Maintain a professional appearance and demeanor.
• Maintain the highest level of confidentiality in all areas.
• Run audit reports per checklist.
• Process no‑shows according to policy.
• Conduct security walks a minimum of four times per shift.
• Set up lobby coffee service and breakfast if applicable.
• Demonstrate the ability to multi‑task, be detail‑oriented, and problem‑solve to effectively deal with internal and external customers.
• Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues.
• Demonstrate good communication skills and convey information and ideas.
• Possess basic math skills and understand financial information.
• Recognize and take action on any safety or loss‑prevention incidents that may cause damage, injury, or liability.
• Implement all company safety and security policies and procedures.
• Complete training in all areas of security, alcohol, and health and safety, ensuring compliance with OSHA, state, and federal guidelines.
• Work with other departments to ensure room status is up‑to‑date and room repairs are completed on time.
• Use persuasive selling techniques to sell rooms and promote marketing programs.
• Perform front desk responsibilities including greeting guests, processing transactions, balancing reports, controlling cash, and handling deposits.
• Operate the phone system and TDD equipment, and communicate using shift logbook and reports.
• Operate basic office equipment and schedule wake‑up calls according to property procedures.
• Understand hotel policies on cancellations, extended stays, room types and rates, late check‑outs, early arrivals, and special requests.
• Be responsible for key control, issuing and collecting room and master keys.
• Process all lost and found items according to policy.
• Have basic knowledge of Microsoft Office and computer operations.
• Assist in training of new staff.
• Participate in and support a positive, enjoyable work environment.
• Understand hotel products and services (food and beverage, recreation, etc.).
• Perform other duties as assigned.

• Ability to communicate with hotel staff, guests, and management professionally.
• Knowledge of the surrounding area and events.
• Proper telephone etiquette.
• Understanding of cash and credit card handling policies.
• Read, write, and speak English.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Neat, well‑groomed appearance, including proper uniform and name tag.
• Flexible schedule that includes weekends, evenings, and holidays.

• Night audit training completed within the required time frame.
• Follow and submit daily checklist per property procedures.
• Maintain a high level of quality, service, and cleanliness.
• Maintain smooth operation of the front desk.
• Communicate openly with direct supervisor.
• Keep guest survey scores in an acceptable range.

• High school education.
• One year of hospitality or guest service experience (preferred).
• Detail‑oriented.

Complete night audit training program within the brand required time frame.

• Clean guestrooms, lobby, and public areas as needed.
• Restock front desk supplies.
• Help with laundry as needed.
• Deliver cribs, towels, or other items to guestrooms as requested.
• Perform light maintenance duties.
• Restock, inventory, and sell guest marketplace and pub if applicable.

• Stand,…