Dispatcher​/Cashier, Front Services

Overview

Summary:

The Dispatcher/Cashier, Front Services at Resorts World Las Vegas is responsible for providing exceptional service to arriving and departing guests. This role involves welcoming guests, assisting with their requests, and efficiently handling cash transactions. The Dispatcher/Cashier will utilize various systems and tools, including CVPS, Opera, MS Shift, Hot Sos, and Cisco, to perform their duties. Additionally, they will promote hotel services and features for guests.

All tasks must be conducted in accordance with company policies, practices, and procedures.

• Expedite clerical processing and perform service activities; evaluate information and act based on information obtained to complete tasks.
• Accurately process charges and payment settlements.
• Perform job functions by consistently following company and department policies and procedures.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job-related operational tasks, review of company documents, etc.
• Perform other job-related duties as requested.

• Demonstrated experience in guest-focused roles within high-volume, luxury resort environments.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent verbal and written communication and interpersonal skills; ability to communicate effectively at all levels.
• Strong organization and multitasking abilities with keen attention to detail.
• Professional and friendly demeanor; remains calm under stress.
• Ability to work independently and as part of a team with a proactive attitude.
• Excellent customer service skills and ability to communicate in English.
• Polished appearance and demeanor.
• Knowledge of company and department policies and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to maintain accurate records and manage multiple tasks under busy conditions.
• Physical stamina and mental resilience to work under stressful conditions and meet deadlines.
• Ability to obtain and maintain full knowledge of company and department rules, policies, and procedures.
• Preferred:
  Forbes or AAA knowledge; working knowledge of Opera, HotSOS or other service optimization systems; experience with CVPS, OPERA, and related systems.
• Previous experience in a large, luxury resort setting.
• Minimum
  
  Education and Experience:
  
  At least 21 years of age;
  High School Diploma or equivalent; minimum of one year of Front Services experience in a similar or related field.
• Certificates, Licenses, Regulations:
  Proof of eligibility to work in the United States; ability to obtain Nevada Driver’s License.

• Lifting up to 75 lbs of luggage or packages and pushing a bell cart up to 500 lbs.
• Prolonged standing, stretching, bending, and kneeling; ability to work under varied weather conditions outdoors.
• Prolonged running, standing, and mobility; ability to access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and meet deadlines while interacting with guests and colleagues.
• Work in a fast-paced environment; exposure to environmental factors such as noise, dust, cigarette smoke, and other indoor conditions.
• Willingness to work outdoors in seasonal heat or cold and inclement weather.

Resorts World Las Vegas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Resorts World Las Vegas is dedicated to safety, security, and guest experience, and expects all team members to uphold these commitments.