Seasonal Ski Resort Bartender & Guest Services

Description

Department: Food & Beverage / Bar
Reports To: Food & Beverage Manager
Employment Type: Seasonal (Winter Ski Season with Event Season Opportunities)
Schedule: Full-Time or Part-Time; must be available evenings, weekends, holidays, and rotating shifts

Position Summary

The Bartender is responsible for providing exceptional guest service while preparing and serving alcoholic and non-alcoholic beverages in a fast-paced ski area environment. This seasonal position primarily supports winter ski operations from November through March, or the duration of the ski season. Opportunities may be available to continue employment during the event season following winter operations. Preference will be given to candidates who are available and interested in working both the winter ski season and the event season.

In addition to beverage service duties, this position supports winter guest services by issuing lift tickets to season pass holders and verifying pass holder identity in accordance with ski area policies. Any pass or ticketing issues beyond routine ticket issuance must be referred to the Ticket Office for resolution.

This position supports daily beverage service operations, maintains a clean, safe, and welcoming bar environment, and ensures compliance with all alcohol service laws and company policies. The ideal candidate is reliable, attentive, guest-focused, and comfortable enforcing age-verification, responsible alcohol service requirements, and season pass verification procedures.

This position requires regular face-to-face interaction with guests and a commitment to creating a positive guest experience.

Essential Duties and Responsibilities

Guest Service & Beverage Preparation

• Provide outstanding guest service in a professional, friendly, and courteous manner.
• Prepare and serve alcoholic and non-alcoholic beverages according to established recipes, presentation standards, and responsible alcohol service guidelines.
• Prepare and serve draft beer, specialty drinks, cocktails, and other beverages.
• Verify guest identification and strictly enforce all legal age requirements and alcohol service regulations.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Maintain a welcoming atmosphere while delivering efficient service during busy periods.

Lift Ticket & Season Pass Verification (Winter Operations)

• Issue lift tickets to season pass holders in accordance with established ski area procedures.
• Verify the validity of season passes by confirming that the photograph associated with the pass matches the guest presenting the pass.
• Require guests to briefly remove face coverings, goggles, helmets, sunglasses, or other items as necessary to clearly verify identity.
• Ensure the guest presenting the pass is the authorized pass holder before issuing a lift ticket.
• Maintain a courteous and professional approach while enforcing season pass verification requirements.
• Direct guests to the Ticket Office for assistance with pass discrepancies, account issues, eligibility questions, lost or forgotten passes, missing photos, or any other ticketing concerns.
• Refrain from making exceptions to established ticketing and pass verification policies without management authorization.

Point-of-Sale Operations

• Accurately operate the POS system to process orders, payments, sales, gratuities, lift ticket transactions, and refunds in accordance with company policies.
• Maintain accurate cash handling and drawer reconciliation procedures.
• Balance multiple guest transactions while ensuring accuracy and attention to detail.

Bar Operations & Inventory

• Prepare, stock, and maintain the bar with beverages, mixers, garnishes, glassware, equipment, and supplies.
• Assist with inventory counts, product rotation, ordering, and restocking as assigned.
• Complete all opening and closing duties, including securing alcohol, cleaning equipment, and properly storing products.
• Maintain organization and cleanliness of service areas and storage locations.

Safety, Sanitation & Compliance

• Follow all health, sanitation, safety, and food handling standards.
• Maintain a clean, safe, and sanitary work environment at all times.
• Adhere to responsible alcohol service practices and company policies.
• Report safety concerns, equipment issues, or incidents to management promptly.

Team Support

• Assist other departments when needed to support overall ski area and event operations.

Perform additional duties and responsibilities as assigned

Requirements

Qualifications

Required

• Must be at least 18 years of age…