Application Analyst II

Overview

Radiology Partners has an open position for an Applications Analyst on the Outpatient IT Services team. The position will report to Outpatient IT Services leadership and be responsible for supporting the full lifecycle of Outpatient applications which include Radiology Information System (RIS), 3D imaging, mammo tracking, online scheduling and other applications as required. The Application Analyst provides accurate and timely maintenance and support services for specified systems and troubleshoots problems.

The Application Analyst plays a significant role in application upgrade, new site rollout, migration, and conversion projects.

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

• Supports full lifecycle of outpatient applications in multiple markets
• Supports implementation teams to complete outpatient application upgrades, rollouts to new sites, migrations and conversions projects and process improvement initiatives
• Supports application maintenance, image data transfers and onboarding new radiologists
• Works with Regional Outpatient IT Directors, Enterprise IT Support, other IT teams and Operations to ensure the needs of RP radiologists are met
• Works incidents and service requests assigned to them in Service Now within defined SLAs and quality measures
• Collaborates and communicates with the various parties involved in incident resolution and service request fulfillment
• Develops outpatient application test plans and participates in testing activities
• Follows all outpatient application support processes, standards, and policies
• Identifies enhancements to known solutions within the knowledge base
• Prepares and presents technical and/or educational documentation of assigned application systems to enhance the knowledge of customers and team members
• Participates in on-call rotation
• Work will primarily be remote but requires travel to RP/client locations as needed to complete project and support tasks

• Bachelor’s degree in Health Information Systems or a related discipline, work experience in IT; or the equivalent in education and information technology work experience.
• 2-3 years diverse IT experience.
• 2-3 years of clinical application support role; plus for knowledge with PACS, HL7, RIS, voice recognition systems.
• Healthcare experience, particularly in radiology, is favored.
• Working with a ticket management/service desk system; plus for Service Now experience
• Sound knowledge of Incident, problem and request management
• Excellent written and verbal communication skills
• Able to work with physicians and various levels of support staff at our customer sites
  • Able to work a flexible schedule, supporting clients in multiple time zones.

The salary range for this position is $65,000-$75,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility…