Information Technology Systems Specialist

information technology

education support professionals - esp/classified - information technology

job number

start date

open date 05/15/2026

closing date

information technology systems specialist

the it systems specialist provides technical support and operational services for district technology systems, endpoints, and infrastructure. This position is responsible for diagnosing and resolving incidents and service requests, supporting classroom and administrative technologies, and ensuring adherence to district standards and service management practices. The it systems specialist delivers high-quality customer service while maintaining reliable, secure, and user-centered technology services that support district instructional and business needs.

• respond to and resolve service requests and incidents related to desktops, laptops, printers, and classroom technologies.
• perform hardware diagnostics, repair, replacement, and lifecycle support for district devices.
• provide end-user support for district systems, including account access, password resets, and application troubleshooting.
• support device imaging, deployment, and asset tracking in alignment with district standards.

• perform user account administration, including active directory, microsoft 365/exchange, and related systems.
• support group policy application, permissions, and access control based on established standards.
• assist with the administration and support of core services, including dns, dhcp, and file services.
• execute tasks within endpoint management systems (e.g., sccm/mecm, intune).

• troubleshoot basic network connectivity issues, including wired, wireless, and peripheral devices.
• support network infrastructure components such as switches, routers, and ip telephony systems.
• monitor and assist with maintaining system performance and availability.
• escalate complex infrastructure issues following established protocols.

• manage assigned tickets through their lifecycle, ensuring timely resolution and proper documentation.
• follow it service management practices, including incident, request, and escalation procedures.
• maintain accurate records of work performed, configurations, and resolutions.
• adhere to district it standards, policies, and security practices.
• deliver professional, responsive customer service to staff, students, and departments.
• communicate technical information clearly to non-technical users.
• collaborate with cross-functional it teams to support district-wide initiatives and changes.
• build and maintain positive working relationships with school sites and departments.
• identify recurring issues and communicate trends to supervisors for further analysis.
• follow cybersecurity best practices, including secure handling of accounts and devices.
• participate in training and professional development to maintain current technical knowledge.
• support district compliance requirements related to data privacy and acceptable use.

any combination of education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

education: equivalent to an associate degree in information technology, computer science, or a closely related field required.

experience: three (3) years of experience providing technical support in a networked environment required. Experience in k-12, higher education, or public sector environments is preferred.

licenses/certificates: possession of or ability to obtain a state of nevada class c driver's license with driving record acceptable to the district required. Relevant certifications preferred (e.g., comptia a+, network+, microsoft fundamentals, or equivalent). Must be able to pass the in‑house it specialist test with a score of 70% or higher.

knowledge of:

• it service management fundamentals (incident, request, escalation, and ticket lifecycle best practices).
• endpoint management, including imaging and deployment tools…