Business Analyst

Responsibilities

The Business Analyst collaborates with the Product Owner on requirements, business value scoring and success metrics.

The BA drives the requirements gathering process that accurately reflects business needs which includes: risk analysis, as is and to be process documentation, agnostic of a specific technical solution.

The BA reviews technical solutions for compliance to business process and objectives.

The B+D6A coordinates end to end UAT cycle.

The BA develops organizational change management framework; communication, training, and post implementation suppor+D12t.

The BA also writes business level (feature group/functional success metrics) acceptance criteria.

As a Business Analyst, you perform the core duties of a BA and typically work with medium to large BU requests that have issues, requests or projects of moderate scope and complexity. You respond to problems, prioritize correctly, systematically gather information, sort through issues, seek input from others, develop accurate conclusions from findings, and make timely decisions to prioritize and adapt to change.

1-2 years of relevant experience at Salesforce or two to three years of relevant experience elsewhere.

1-2 years in the following roles: technical support, project management and consulting.

• Work proactively on customer issues and resolves them in a timely manner
• Communicate at both the business and technical level (written and verbal)
• Work very comfortably with stakeholders at the department or division level.
• Juggle multiple issues, set expectations and prioritize accordingly
• Research and respond to customer questions
• Navigates complex situations involving multiple parties

• General Business Processes (Sales, Marketing, Service, Support)
• Business Applications (CRM) and Automation
• Salesforce Core product and features
• features and capabilities
• Internet Architecture and Cloud Computing Concepts
• General IT (database, security, networking) concepts and basic programming concepts