IT Support | Desktop | Hardware Technician

Location: Postville

Description

Our growing client is seeking a customer-focused Tier 1 Helpdesk Analyst to serve as the first point of contact for technical support across the organization. In this role, you'll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment.

Key Responsibilities

+ Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting

+ Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution

+ Support core IT platforms including Active Directory, Azure, Microsoft 365, and telephony systems

+ Perform user and device support using Entra  (Azure AD) and Intune, including access, device enrollment, and basic policy troubleshooting

+ Troubleshoot and support Windows desktops and Windows Server environments

+ Assist with routine infrastructure tasks such as system reboots, backups, and basic maintenance

+ Provide initial support or exposure to Hyper‑V environments and SQL maintenance tasks, escalating as needed

+ Identify, assign, and escalate security-related tickets to the appropriate teams

+ Support and escalate network-related issues involving Cisco switches and Fortinet firewalls

+ Document incidents, resolutions, and procedures to improve response efficiency and knowledge sharing

Requirements

Required

Skills & Qualifications

+ 1+ year of experience in a Helpdesk, Desktop Support, or IT Support role

+ Strong working knowledge of Windows operating systems and basic server concepts

+ Experience supporting users with Active Directory, Microsoft 365, and Azure

+ Familiarity with Entra  Intune for identity and device management

+ Understanding of ticketing systems and ITIL-style escalation processes

+ Solid troubleshooting skills and a customer-first mindset

+ Strong communication skills with the ability to explain technical issues clearly to non-technical users

Nice to Have / Exposure Opportunities

+ Experience or foundational knowledge of Hyper‑V virtualization

+ Basic familiarity with SQL Server maintenance tasks

+ Exposure to Cisco switching and Fortinet firewall environments

+ Interest in cybersecurity, infrastructure, or cloud administration career paths

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