IT Help Desk Technician - MacOS and Apple

Location:

Las Vegas, NV only. Daily onsite requirement.

The IT Help Desk Technician provides technical support to Switch team members with a strong focus on supporting Apple/macOS environments. This role is responsible for troubleshooting and resolving hardware, software, device management, and access-related issues within a corporate Apple ecosystem. The ideal candidate brings hands‑on experience supporting Mac devices in an enterprise environment and can independently resolve a wide range of end‑user issues while escalating complex matters when appropriate.

• Provide technical support by phone, ticketing system, and remote tools
• Troubleshoot and resolve macOS, Apple hardware, email, application, and endpoint management issues
• Support and maintain Apple devices including Mac Books, iMacs, peripherals, and standard business software
• Manage Apple device deployment, configuration, provisioning, and lifecycle support
• Utilize Apple device management platforms such as Jamf, Intune, or similar tools to support corporate endpoints
• Monitor the help desk queue and resolve tickets based on priority and business impact
• Escalate issues that require advanced engineering support or administrative access
• Configure and support Windows workstations as part of a mixed‑OS environment
• Assist with employee onboarding and offboarding IT tasks, including Apple device provisioning and account setup
• Document issues, resolutions, and internal procedures in the ticketing system

• Strong hands‑on experience supporting macOS and Apple hardware in a corporate environment
• Ability to troubleshoot and resolve Apple endpoint issues independently
• Communicates clearly and professionally with internal customers
• Takes ownership of assigned tasks and follows through to resolution
• Works well as part of a support team while managing issues independently
• Pays attention to detail when documenting work and configuring systems
• Provides consistent, reliable customer service

• 2+ years of hands‑on experience supporting macOS and Apple hardware in an enterprise environment
• Strong experience supporting Mac Books, iMacs, and Apple peripherals
• Experience with Apple device management platforms such as Jamf, Jamf Pro, Intune, Kandji, or similar MDM solutions
• Experience supporting users in a mixed macOS and Windows environment
• Experience using a help desk ticketing system
• Ability to diagnose and resolve hardware, software, operating system, and application issues on Apple devices
• Familiarity with identity and access management platforms, Active Directory, or similar directory services is a plus
• Apple certifications (ACSP or equivalent) are a plus
• Additional certifications such as Jamf, Microsoft, Network+, Security+, or ITIL are a plus
• Valid driver’s license and reliable transportation for on‑site work

A Culture of Karma – We are self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!