Access and Reference Services Associate Job Moorhead Iowa USA,IT/Tech

Location: Moorhead

Position Details

Position Title: Access and Reference Services Associate
Position Type: Staff
Location: Moorhead
Employment Type: Hourly Non-Exempt
Benefit Eligible: Yes
General Employment Period: January-December
General Work Schedule (days of week): Sunday-Thursday
General shift hours: 11:30-8:00 pm Sunday-Thursday during the academic year; flexible part-time hours in summer and week-long academic breaks

Position Summary

The Access and Reference Services Associate provides access services and reference desk support and staffing, supervises student employees, and serves as the lead staff member during evening and weekend hours. The role is responsible for providing basic reference services and making referrals to librarians, hiring and training student employees, and supporting outreach and engagement services as well as collection management.

To accomplish this work, the position requires the ability to function within multiple complex systems and understand how manipulation of those systems will impact other operations; self‑directed learning and adaptation to changing systems and new technologies. Essential skills include problem solving, independent work, and excellent communication skills.

Responsibilities

Provide access and reference services.

Manage circulation activities: compile circulation statistics and run reports for statistical analysis; coordinate check‑in procedures and circulation policies; create and maintain access‑services documentation (desk procedures, student worker manuals, emergency/closing checklists).
Provide high‑quality customer service to library patrons: coordinate service desk procedures and communications across shifts; collaborate with Head of Learning, Research, and Engagement Services to provide basic reference support at a single service desk; answer reference and technical support questions (help with citations, software/hardware problems, printing, searching, locating books); complete professional development opportunities related to reference services; oversee evening outreach activities as needed.

Supervise access services and reference student employees.

Hire, train, supervise, and schedule student assistants.
Complete performance evaluations for student assistants.
Collaborate with Access and Learning Services Coordinator for effective training on shelving, shifting, and inventory responsibilities.

Support and execute collections maintenance tasks.

Complete electronic collection maintenance tasks, including withdrawing items from WMS.
Complete physical collection maintenance tasks, including shifting and recycling materials.
Collaborate with Head of Collections Management & Discovery and Head of Learning, Research, and Engagement Services to perform systems maintenance projects, including Lib Guides maintenance.

Coordinate and execute billing services.

Communicate with students about overdue, missing, and lost items.
Work with Business Office to invoice students when items are not returned.

Support outreach and engagement services.

Develop New Book List.
Assist with library publications and newsletters.
Serve on library outreach and engagement committees.

Complete other duties as assigned.

Qualifications

Education / Experience

Bachelor’s degree or equivalent experience
High level of computer literacy, including Windows, Microsoft Office Suite, Mac/Apple computers and software, Moodle or other learning management systems, Zoom or other video conference systems
Basic knowledge of photocopiers and scanners
Customer service experience

Preferred

Library experience
Supervisory experience

Skills & Abilities

Excellent oral and written communication skills
Effective interpersonal skills
Highly self‑motivated and ability to initiate tasks
Experience providing quality customer service
Strong organizational skills
Ability to prioritize and work with deadlines
Ability to work independently and proactively
Accuracy and attention to detail
Ability to work effectively with diverse populations
Ability to maintain confidentiality

Employment Contingencies

Background Check

Benefits & Salary

Concordia College offers a competitive compensation package and the following benefits:

Health Insurance
Health Savings Account
Flexib…