Senior Instructor, Informatica

Job Category

Employee Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword ‑ it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join our Training team as a Principal Instructor, where education meets Customer Success. In this role, you’ll deliver engaging, high‑impact training experiences that help individuals and organizations master Informatica products ‑ enabling them to drive real business value through data integration, data management, and enterprise data initiatives.

Our Instructors are more than trainers ‑ they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands‑on workshops, and event‑based learning, you’ll guide customers, partners, and employees from understanding to adoption. Instructors play a critical role in delivering value in our Success Plans as our primary 1:many approach.

We’re looking for customer‑obsessed individuals with strong communication skills, deep technical curiosity, and a passion for teaching Informatica’s product portfolio. We invest deeply in our people ‑ enabling you to grow into a recognized expert, a thought leader, and an influencer within the data management ecosystem.

• Deliver high‑quality 1:
  
  Many training experiences focused on Informatica products, including hands‑on workshops and multi‑day instructor‑led courses, both virtually and in person ‑ as public and private offerings
• Translate complex technical concepts (data integration, cloud data management, RDBMS, ETL/ELT workflows) into clear, approachable learning moments for audiences with varying levels of experience
• Lead engaging, interactive sessions that encourage participation, discussion, and practical application
• Help gather customer requirements in advance of training, understand business needs, and tailor training agendas accordingly
• Serve as a trusted advisor to customers by sharing best practices, technical guidance, and adoption recommendations
• Assist training participants with access to remote training environments, coordinating with customer technical personnel as needed
• Partner cross‑functionally with Curriculum Development, Customer Success, and Product Management teams to continuously improve learning experiences ‑ including testing labs, reviewing course materials, and providing feedback to curriculum developers
• Share knowledge with fellow instructors, developers, technical support, and other technical personnel
• Stay current on Informatica innovations, enterprise data trends, and modern learning methodologies

• 3+ years of relevant professional experience in a technical, enablement, education, or customer‑facing role
• Demonstrated technical aptitude with enterprise systems, platforms, or software products ‑ particularly in data integration, data warehousing, or related domains
• Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions
• Ability to quickly learn new technologies and explain them in a structured, engaging way
• Experience delivering virtual or in‑person learning using collaboration platforms (e.g., Zoom, Web Ex)
• Comfort facilitating live demos, hands‑on exercises, and interactive discussions ‑ including troubleshooting and debugging in real time
• Experience with RDBMS technologies (e.g., DB2, SQL Server, Teradata) and working knowledge of SQL
• Familiarity with Windows and/or UNIX operating systems
• Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments
• Bachelor’s degree in Computer Science, Education, Information Technology, or a related discipline (or equivalent…