POS Support Specialist

Location: Grimes

## POS Support Specialist Apply locations:
Helpful Smiles Technology Center (HST), James Street, Grimes, IAtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
August 14, 2026 (30 days left to apply) job requisition :
R241184

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
***
* Job Description:

**** We have openings in the Information Technology Department for a Support Services Specialist to be based out of the Technology & Innovation Center in Grimes, IA.  The Support Services team is responsible for supporting software/hardware/network technologies in Hy-Vee’s Retail and Corporate Office facilities including:
All Retail Stores, Clinics, C-Stores, as well as Corporate, Hy-Vee Construction and Midwest Heritage Bank offices.  Some of the major solutions include: POS register systems, McKesson Rx systems, EFT, Retail Product Management functions, peripheral devices and a variety of software used in our overall operations.
** This Support Services Specialist role will be on our internal Support Services group and will work with retail stores and/or corporate office environments, leveraging various third-party applications and platforms that help Hy-Vee achieve long-term business initiatives. The emphasis on this opening will focus on 1st tier troubleshooting of our enterprise systems.  The ideal candidate will excel at obtaining results in a fast paced environment, have excellent problem solving skills, and can connect technology to real-world business challenges.
** Responsibilities
* ** Provides high-level customer support of computers, printers, peripheral devices and specific application support.
* Maintains, analyzes and repairs associated hardware/software/network systems and devices.
* Analyzes, documents, and escalates calls to Analyst positions as appropriate.
* Perform overnight/weekend and pager support when scheduled.
* Perform occasional onsite visits for installations and troubleshooting.
* Identifies common problems and suggests solutions.
*
* Education and Experience:

** High School or equivalent;
One year or more of additional schooling with emphasis in computers is beneficial.

Over six months up to one year of similar or related work experience.
*
* Physical Requirements:

*** Must be able to physically perform light work:  exerting up to 20 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
* Visual requirements include clarity of vision at distance of less than 20 inches and up to 20 feet with or without correction, depth perception, and color vision.
* Must be able to perform the following physical activities:
Stooping, kneeling, reaching, standing, grasping, talking, and hearing
*
* Working Conditions:

** The duties for this position are normally conducted in an office environment. There is frequent pressure to meet deadlines and handle multiple projects in a day.  There is also exposure to hazards from moving equipment and electrical shock.
** Equipment Used to Perform Job:
** Standard tools and equipment required to support software and hardware platforms on corporate and/or warehouse systems.
** Confidentiality:
** Has access to confidential information within Active Directory, File Directory structure, E-Mail messages, and other data related to operations.
** Contacts:
** Has daily contact with office/warehouse personnel

Are you ready to smile, apply today.
* Employment is contingent upon the successful completion of a pre employment drug screen.
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