NOC Analyst

Location: Nevada

## NOC Analyst Apply locations:
Golden Entertainment LLCtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-01425

At Golden Entertainment LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.
** Job Description

Summary:

** The NOC Analyst is a Tier 2 level role within the IT Service Desk, ideal for Service Desk Specialists seeking career advancement. This position supports the monitoring of Windows-based systems and network infrastructure critical to casino operations. As an internal escalation point, the NOC Analyst works closely with the Service Desk team to resolve technical issues and ensure system stability in a 24/7 environment.
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* Job Description:

**** Essential Functions and Responsibilities:
*** Use monitoring tools (e.g., Solar Winds) to continuously observe the status of all critical systems, applications, and networks
* Respond to system alerts, perform initial troubleshooting, and escalate complex issues to relevant IT teams.
* Document and track incidents through resolution
* Serve as the first escalation point for Service Desk Specialists
* Act as the first point of contact for all technical issues and outages. Troubleshoot and resolve Tier 1 and Tier 2 incidents related to hardware, software, and networking. Escalate to IT support groups or vendors when necessary
* Tracking and documenting daily work tasks and issues and communicating them with the rest of the team
* Troubleshoot Windows OS issues, user access problems, and basic network connectivity.
* Support software and hardware issues and ensure stable system performance
* Assist with Active Directory tasks such as password resets, group membership, and account provisioning.
* Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration
* Participate in an on-call rotation for after-hours support when needed.
* Update management on operational issues
* Develop and maintain work-flows and standard operating procedures for the Service Desk.
* Communicate effectively with both technical and non-technical staff during incidents
* Provide timely status updates to management and affected teams.
* Maintain accurate records of incidents, resolutions, and system changes.
* Contribute to internal knowledge base articles and troubleshooting guides.
* Provide feedback and training to Service Desk team members
* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
* Perform other duties as assigned
** Qualifications
* ** 1-3 years of experience in a Network Operations Center or IT support role, preferably within the gaming or hospitality industry.
* Familiarity with casino or hospitality IT environments is a plus.
* Must be able to obtain and maintain a gaming license or other necessary regulatory clearance
* Basic understanding of Windows Server and Active Directory.
* Exposure to monitoring tools (e.g., Solar Winds) is helpful.
* Knowledge of networking fundamentals (IP addressing, DNS, DHCP).
* Experience with ticketing systems (e.g., Service Now).
* Problem-solving skills to diagnose and resolve a variety of technical issues.
* Exceptional problem-solving skills with a proactive approach to incident management
* Strong verbal and written communication skills, capable of working with both technical and non-technical stakeholders
* Team-oriented mindset with a passion for collaboration and knowledge sharing
* Ability to adapt quickly to changes in technology and business needs
** Requirements
* ** At least 21 years of age
* High school diploma or equivalent required;
Associate degree or technical certification preferred.
* A 24/7 operational support; shift work, weekends, and…