Product Delivery Manager

• Organizes and facilitates daily stand-ups, sprint planning, sprint reviews, retrospectives, and refinements.
• Ensures Scrum events are productive and kept within the timebox.
• Collaborates with Product Manager(s) to manage the technical/support backlog.
• Ensures backlog items are well-defined and ready for the project team to work on.
• Tracks and reports on the progress of backlog items and ensures timely resolution of support issues.
• Provides support for product-related issues and ensures timely resolution.
• Partners with the support team to address customer concerns and feedback.
• Implement best practices for product support and continuous improvement.
• Supports third-party apps as needed.
• Provides deployment process support.
• Identifies and removes obstacles hindering the project team’s progress.
• Ensures the team has necessary resources and support to complete work.
• Provides insights on Agile principles and practices with the project team.
• Supports the team and members to become more self-organized, versatile, and enhance the team’s skills and overall performance.
• Leads the planning, coordination, and execution of delivery activities to ensure scalable, stable, and high-quality products are delivered on time.
• Ensures all work complies with established compliance, security, and governance standards while maintaining delivery excellence across the product lifecycle.

• High school diploma or GED required
• Bachelor’s degree in business, engineering, computer science, relative field or an equivalent combination of education and experience preferred
• Minimum five (5) years of experience in project management, preferably in a product development environment
• Demonstrated experience of managing successful projects required
• Experience working in cross-functional environment(s) with engineering, product, support, and business stakeholders
• Experience leading through influence; leading a scrum project team
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAF3 Scrum Master (SSM) preferred
• Project Management Professional (PMP) or equivalent delivery certification preferred
• Formal Agile training strongly preferred
• Advanced knowledge of Agile and Scrum frameworks
• Strong understanding of software development life cycles and delivery methodologies
• Knowledge of product and technical backlog management
• Understanding of enterprise governance, compliance, security, and quality standards
• Familiarity with post release support models, incident management, and continuous improvement practices
• Proficiency in project management tools and software preferred
• Strong facilitation skills to lead Scrum ceremonies, planning sessions, and retrospectives effectively
• Excellent verbal and written communication skills
• Ability to identify, remove, or escalate impediments impacting team performance and delivery outcomes
• Strong analytical and problem-solving skills to assess risks, address delivery challenges, and drive process improvements
• Ability to lead through influence, aligning cross-functional teams without direct authority
• Effective stakeholder management skills including coordination with product, engineering, support and business partners
• Ability to deliver scalable, stable, and high-quality products on time while ensuring alignment with compliance, security, and governance standards
• Ability to drive continuous improvement by leveraging Agile metrics, retrospectives, and feedback loops
• Ability to adapt delivery approaches to evolving business needs, team maturity, and technical complexity.

Demonstrates expertise in Agile and Scrum frameworks, ensuring effective project management and delivery of high-quality products. Proficient in backlog management, stakeholder coordination, and continuous improvement practices to enhance team performance and compliance.