Computer User Support Specialist - Journeyman; Temporary

Responsibilities & Qualifications

This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide day-to-day support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.

RESPONSIBILITIES

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
• Software installation and support of commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
• Monitors and enforces all IT policies and procedures.
• Assist with setting up new users in IDAM and multiple level security LDAP profiles.
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
• Maintains, upgrades and repairs PCs/laptops and Windows desktop applications for all systems.

REQUIRED QUALIFICATIONS

• Active Top Secret Clearance with SCI Eligibility.
• Active IAT I or IAM I certification or ability to obtain within 6 months of hire.
• Minimum of 1–3 years of experience in Information Technology or a related field.
• Prior performance in roles such as System, Network Administrator or Information Technology/Assurance Specialists.
• Eligibility for access to Special Access Program Information.
• Willingness to submit to a Counterintelligence polygraph.

DESIRED QUALIFICATIONS

• BS degree in Computer Science, Information Technology or equivalent experience preferred.

We are seeking a Journeyman Computer User Support Specialist to join our team supporting 53rd Wing Technology in Nellis AFB, NV.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Temporary Work Assignment:
  July 2026 through September 2027 (estimated). Dates are subject to change.
• Location:
  
  Nellis AFB, NV
• Type of environment:
  Office
• Noise level:
  Medium
• Work schedule:
  
  Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel:
  Travel to Field Offices as necessary

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds;

and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• Citizenship: US Citizen
• Clearance requirement:
  Top Secret with SCI Eligibility

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Tek Synap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status").

This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

WAGE INFORMATION

Target salary range: $50,000.00 - $65,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.