IT Support | Desktop | Hardware Technician Postville, IA

IT Support | Desktop | Hardware Technician

*** This role is 100% onsite - 5 days per week in Postville, IA ***

We are looking for an IT Support | Desktop | Hardware Technician to provide hands-on technical assistance and dependable end-user support in Iowa. This contract position with permanent potential is ideal for someone who enjoys resolving desktop, hardware, and access-related issues while supporting a stable and secure IT environment. The role will work across daily support requests, system administration tasks, and infrastructure troubleshooting to keep business operations running smoothly.

Responsibilities:

• Deliver timely support for end-user issues involving printing, login access, display problems, desktop hardware, and general service desk requests.
• Administer user accounts and permissions across Active Directory, Azure, Microsoft 365, Entra, and Intune environments.
• Troubleshoot and maintain Windows-based desktops and servers, including routine performance checks and issue resolution.
• Support telephony systems and computer telephony integrations to help maintain reliable communication services.
• Monitor backup activity, perform scheduled reboots, and assist with ongoing system maintenance to reduce downtime.
• Review security-related tickets, route issues to the appropriate teams, and escalate higher-risk concerns when needed.
• Assist with the upkeep and troubleshooting of network infrastructure, including Cisco switches and Fortinet firewalls.
• Provide desktop deployment, imaging, and hardware setup support for new and replacement equipment.