Computer Support Engineer

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Supports day-to-day technical aspects of operational computer systems to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Applies advanced skills or extensive technical expertise, full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction; mentors and may supervise team members. P rovides end-user support for a critical system for a DoW client.

Works under general supervision and provides account administration and second-tier support to end users for either client or server applications or hardware. Troubleshoots user problems to resolve operating difficulties and recommends system modifications to reduce user complications.

Analyzes, maintains, and reviews comprehensive documentation for all troubleshooting procedures, interacts professionally with clients and exhibits expertise in customer service, and maintains currency and a high level of technical expertise. Interacts with network services, software systems engineering, and applications development to restore services or identifies and corrects core problems. Escalates more complex problems to senior levels, and performs other duties, as assigned.

You Have:

• Experience with customer and end-user support
• Ability to administer application and systems accounts
• Ability to troubleshoot and support web applications, software, and issues
• Ability to utilize IT service management (ITSM) tools
• Ability to use Windows, Unix, or Linux
• TS/SCI clearance
• HS diploma or GED
• Security+ Certification

Nice If You Have:

• Knowledge of the configuration of operating systems, including Windows, Linux, and UNIX
• Knowledge of modern computer systems, including client and server, LAN or WAN and network concepts, and modern network management and security monitoring concepts

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $ (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

This posting will close within 90 days from the Posting Date.

Computer Support Engineer

The Opportunity:

Supports day-to-day technical aspects of operational computer systems to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Applies advanced skills or extensive technical expertise, full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction; mentors and may supervise team members. P rovides end-user support for a critical system for a DoW client.

Works under general supervision and provides account administration and second-tier support to end users for either client or server applications or hardware. Troubleshoots user problems to resolve operating difficulties and recommends system modifications to reduce user complications.

Analyzes, maintains, and reviews comprehensive documentation for all troubleshooting procedures, interacts professionally with clients and exhibits expertise in customer service, and maintains currency and a high level of technical expertise. Interacts with network services, software systems engineering, and applications development to restore services or identifies and corrects core problems. Escalates more complex problems to senior levels, and performs other duties, as assigned.

You Have:

• Experience with…