Senior Workforce Management Forecasting Analyst

• Optimise staffing levels and workforce allocation through data analysis
• Collaborate with teams across the bank to align and integrate workforce management processes
• Develop and implement workforce management strategies, processes and controls
• Identify areas for improvement and provide recommendations for change
• Participate in projects to improve workforce management efficiency
• Develop and manage staffing schedules to optimise business needs

• Experience using data analysis and problem-solving skills to support business decision-making and forecasting activities
• Familiarity working with large datasets, including coding knowledge such as Python or similar tools, along with proficiency in MS Office
• Ability to manage stakeholder relationships and communicate insights effectively across business functions
• Knowledge of Workforce Management forecasting and analytics within an operational environment
• Familiarity with advanced forecasting methods and time series modelling techniques
• Understanding of contact center data environments, including AWS or similar platforms

Demonstrates expertise in data analysis and workforce management strategies, with a strong focus on optimizing staffing levels and improving operational efficiency. Proficient in stakeholder communication and advanced forecasting methods within contact center environments.

• Data Analysis
• Workforce Management Forecasting
• Python Programming
• Stakeholder Relationship Management
• Time Series Modelling

• Data Analysis
• Workforce Management
• Forecasting
• Problem-Solving
• Time Series Modelling

• Communication
• Collaboration

• Contact Center Data
• Workforce Allocation
• Operational Environment

• MS Office
• AWS