Principal, Technical Architect

Job Category

Sales

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

As a Core Technical Architect, you are a pre-sales, customer-facing expert. You apply broad technical skills and business acumen, to help sales teams align Salesforce solutions with our customers' digital transformation and cloud adoption strategies. You are an important early player in deal cycles to correctly match our solutions to customer challenges, as well as middle of the sales cycle, to support POCs/technical deep dives into our AI and Data products.

• Act as a subject matter expert in business strategy, application architecture, data, integration, security, and AI.
• Use a consultative approach to understand business and technical requirements.
• Determine optimal technologies to leverage in customer-driven architectures based on product knowledge and industry standards.
• Lead discussions around change programs from both a business and technical perspective.
• Develop repeatable propositions and go-to-market strategies for sales teams.

• Agentic AI & Agentforce:
  Direct experience developing and managing agentic AI frameworks and autonomous agents.
• Prompt Engineering:
  Proven ability to optimize prompts for LLMs using techniques like RAG and chain-of-thought.
• Generative AI Architecture:
  Experience architecting enterprise AI solutions, including API gateways and data pipelines.
• Data
  360:
  Deep understanding of Salesforce Data Cloud for unifying and activating customer data.
• Flow & Orchestration:
  Advanced proficiency with Salesforce Flow for complex AI-driven business processes.

• Deep knowledge of enterprise software applications, delivery, and system architecture.
• Coding experience and willingness to work with code (Apex, Node, Python, Java, etc.)
• Strong understanding of database fundamentals and data management tools.
• Competence in integration architectures/patterns
• Proficiency with software development and application lifecycle management (git, test automation, CI/CD, release management)
• Solid grasp of network, application, and information security principles.

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
• Salesforce Certifications and/or Trailhead Superbadges.
• Excellent communication, leadership, and relationship-building skills with executive audiences.
• Strategic problem-solving, thought leadership, and effective time management for multiple projects.
• Hands-on experience in customer-facing architect or consultant roles.

• Experience with design thinking, persona-based discovery, or compliance and risk mitigation.
• Graduate study or proven experience in a relevant area

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications…