ERP Software Support Specialist

AGRILAND FS is looking for a dedicated and knowledgeable individual with experience in supporting ERP/HRIS systems to join our team as an ERP Software Support Specialist. As a member of our AGRILAND FS Team, this individual will serve as the in-house expert for our core ERP system, Agvance, and work closely with internal departments to develop customized solutions and enhancements in the system to meet their needs.

Core responsibilities:

• Understand and learn the ins and outs of Agvance, an ERP system for ag retailers
• Install and test software upgrades
• Communicate with other departments to resolve software, hardware, and operations problems
• Understand and troubleshoot a variety of business software applications
• Utilize Helpdesk software to track incoming support calls and provide support to end users
• Provide initial and on-going user training on software and platforms such as Agvance, Jamf, Symantec Endpoint Protection (SEP), and Microsoft 365
• Establish and maintain network users, user environments, directories, and security on a variety of internal platforms, including Microsoft Outlook and Share Point
• Confirm appropriate vendor billing on licensing
• Troubleshoot basic hardware issues as back-up support to the IT help desk

What we need from you:

• Associate's degree in information technology or information systems and/or 2-4 years of work-related experience
• Experience supporting iOS devices in a business environment
• Strong planning, organization, problem-solving, and communication skills
• Experience providing excellent internal customer service
• Able to work independently and in a team-oriented environment
• Willing to work outside normal business hours when necessary
• Must have and maintain a valid driver's license, and be able to travel independently and overnight, if necessary

What we offer our team:

• Casual office environment
• On-site team with a collaborative work style
• Paid time off, sick pay, and paid holidays
• Competitive benefits including medical, dental, vision, life insurance, and more
• Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match
• Excellent training and career development opportunities