Technician II

Posting number:

Department: Hidalgo County
- Information Technology

Job classification: Technician II
- Grade 07

Posting type: Open

Categories: IT and Computers

Provide mid-level PC technical support for all County employees and remote sites. Coordinate the order, receipt, inventory, assembly, integration, check-out, delivery and installation of personal computer related hardware and software.

• Provides mid-level PC technical support for all County employees and remote sites for both hardware and software.
• Coordinates ordering, receiving, inventory, assembly, integration, check-out, delivery and installation of personal computer related hardware and software.
• Monitors and manipulates computer setup options for routine computer operations.
• Maintains accurate computer inventory and location of all computer software and hardware including peripherals;
  Task includes installing and de-installing systems and maintaining accurate software licensing and information.
• Works with the Repository Administrator to coordinate software and hardware inventory for the County.
• Coordinates orders for needed computer equipment;
  Ensures that all equipment is ordered by purchase orders and verifies delivery dates;
  Ensures that equipment is delivered in good condition and contacts vendor(s) to resolve any problems (delivery, equipment, etc.) and/or coordinates delivery schedule and destination of computer hardware and software.
• Verifies hardware and software shipments against County purchase orders and inspects equipment upon arrival.
• Assembles hardware and/or software components, performs hardware/software integration to provide a stand-alone computer system, and ensures it is operating as it is designed and operates properly.
• Configures and installs PCs and related software and set up and configure network connections to file servers, application servers and the Internet.
• Coordinates deliveries and installation of equipment to user installations and performs tests to ensure the system is operating properly, de-installs equipment and provides replacement system as required.
• Works with vendors to resolve non-functioning equipment problems arranging for replacements and/or exchanges.
• Supervise and train co-workers and assistants on daily duties and during projects.
• Performs all other related duties as assigned.

• Graduation from a high school or equivalent.
• Associate’s degree from an accredited college or university preferred.
• One (1) year of related experience.
• Good understanding and knowledge of computer systems is required with knowledge of mainframe systems, related software, business principles and procedures.

Must have a current valid Texas motor vehicle operator’s license.

Must be able to be insured by the County’s insurance carrier.

• Good understanding and knowledge of computer systems is required.
• Ability to work independently or as part of a team, good oral and written communication skills, strong analytical and organizational skills, ability to solve problems quickly and completely and coordinate activities simultaneously.