Application Support Specialist

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Full Time Non-Safety Sensitive Tama, IA, US

4 days ago Requisition

Salary: $59,126.00 Annually

Full-time opportunities available! Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Weekly Pay and much more!

Non-Safety Sensitive

Job Summary

The Application Support Specialist role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Application Support Specialist is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.

• Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Test fixes and perform post‑evaluation follow‑ups to ensure problems have been adequately resolved.
• Maintain and enhance performance of all new and existing software and applications across the organization.
• Identify and learn appropriate software applications used and supported by the organization.
• Coordinate with department heads to assess departmental application training needs and objectives.
• Participate in the design, development, and delivery of software applications training programs and individual classes.
• Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet (or wherever applicable) to assist in problem resolution.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti‑virus software, and so on.
• Apply diagnostic utilities to aid in troubleshooting.
• Conduct research into software application products and services in support of development and purchasing efforts.
• Manage and/or provide guidance to junior members of the team.
• Safeguard and account for the assets of the owners.
• Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
• Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co‑workers.
• Work respectfully and effectively as part of the company team to ensure guest…