Desktop Support Technician

Job Summary:

Hog Slat, Inc
., the world’s leading provider of equipment and turnkey facilities to the swine and poultry industries, is seeking a Computer Support Technician to provide advanced network and basic server support, based out of our Humboldt, Iowa office

• Assists in the installation of all hardware, software, wiring and equipment.
• Diagnoses and fixes computer hardware and driver‑related problems, including but not limited to problems related to malfunctioning hard drives, network cards, power supplies, and video cards and other computer subsystems and parts.
• Performs basic Windows server functions in an Active Directory environment.
• Administer Phone Communication Systems.
• Provides support to cell and smart phone users.
• Maintain and troubleshoot WAN and VPN connections between sites. Cisco switches and routers experience is a plus.
• Support remote users over Windows Remote Desktop environment.
• Sets up, configures and maintains
  network
  components like switches and routers, and peripherals. Installs or reinstalls operating system, device drivers and application programs using replication software.
• Monitors performance of network health directly or by using remote monitoring software.
• Reviews machine performance, error logs and utilization information to determine cause of failures or performance degradation.
• Performs preventative maintenance on system hardware and software.
• Repairs, reconfigures or replaces defective or under‑performing workstations, CD‑burners, cards, CPU’s, drives, cables or motherboards.
• Works with the IT Operations team members to resolve network problems caused by defective data or applications programs and communicate relevant issues to management.
• Maintains records of
  networked
  hardware and system configurations.
• Establishes or maintains electronic mail services for employees.
• Assists in maintaining inventory of IT equipment.
• Monitors workstations for viruses or other destructive behaviors.
• Downloads and installs new virus signature files as needed.
• Tracks internal user support issues/needs, asset management, system updates, and support trends through the use of Help desk tracking software, MS Office tools, and other products. Documents resolutions.
• Travel to other Company locations as required.

Hog Slat Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, gender,sexual orientation, gender identity, religion, national origin, age disability, veteran status or any other reason prohibited under Federal State or local laws. All employment decisions are based on valid job‑related requirements