Senior Medical Director-Clinical Informatics

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Medical Director for Clinical Informatics and Healthcare Delivery (HCD) Technology Product serves as the senior physician leader across healthcare delivery technical domains, providing clinical insight and technical expertise to drive end-to-end technology execution and ensure that Epic-enabled solutions advance core business outcomes.

This role is the clinical expert and trusted physician advisor for teams across HCD technology, driving effective enterprise governance, improving clinician experience, enhancing patient outcomes, and supporting organizational strategic priorities. The Senior Medical Director will also serve as the product leader for two core HCD technology domains - Center Operations and Quality/Stars.

The Senior Medical Director brings hands-on clinical and Epic build expertise, partners closely with operational and technical leadership across the enterprise to align the Epic roadmap with organizational strategy, has excellent clinical judgement and keeps patient experience, safety, and outcomes at the center of everything we do, and represents the clinical voice in enterprise governance, escalation, and innovation efforts.

Clinical Product & Technology Leadership

• Serve as the senior product leader across Clinic Operations and Quality & Stars technical domains, offering clinical insight and technical expertise to drive end-to-end technology solutions that advance care pathways and core business outcomes.
• Lead enterprise-wide Epic optimization efforts to improve clinical workflows, efficiency, quality, and patient safety.
• Work hand-in-hand with clinical/business leaders to translate organizational priorities into Epic workflows, decision support, reporting, and clinician tools across the enterprise.
• Support Epic upgrades, testing, implementation, and change management activities, and serve as accountable clinical sponsor for enterprise go-lives and major releases.
• Monitor adoption and effectiveness of Epic enhancements enterprise-wide and recommend continuous improvements.

Governance, Safety & Stakeholder Partnership

• Participate in enterprise governance committees, serving as a trusted clinical advisor and point of contact on Epic-enabled technology strategy for leadership across business units.
• Partner with physician leaders, operational leadership, and technical teams enterprise-wide to translate clinical and business needs into actionable, prioritized technology roadmaps.
• Present enterprise status, risk, and outcomes to leadership and governance committees as needed.
• Serve as a trusted partner for the Clinical Informatics Safety team, as well as business Safety teams.

Issue Resolution & Continuous Improvement

• Serve as an escalation point for clinical and workflow issues across the enterprise, driving timely and sustainable resolution.
• Identify opportunities to reduce administrative burden and improve clinician satisfaction across the organization.
• Champion standardization, best practices, and evidence-based care across the enterprise.

Innovation & Team Development

• Maintain a current point of view on Epic roadmap releases, industry trends, and emerging tools (e.g., automation, interoperability, AI-enabled workflows), and assess their applicability across the…