IT Manager

Description

The IT Manager is responsible for leading the technology strategy and day-to-day IT operations for Open Gates Group. Reporting to the Chief Operating Officer, this highly service-oriented role works closely with department managers to understand challenges, solve problems, and make the systems they rely on more effective and efficient. The IT Manager oversees business applications, hardware, software, networks, telecommunications, cybersecurity, website maintenance, and technical support while identifying practical technology and AI solutions that improve productivity and support growth.

• Lead, coach, and develop IT team members while setting clear expectations aligned with overall business priorities.
• Foster an IT culture focused on innovation, security, stability, service, and continuous improvement.
• Conduct regular development and coaching discussions with team members.
• Recognize employee contributions and address performance concerns appropriately.
• Develop staffing schedules to provide appropriate IT coverage across the organization.

• Oversee business applications, hardware, software, telecommunications, internal networks, and other technology systems.
• Manage service desk operations and provide timely, practical support to employees.
• Partner with department managers to understand operational challenges and improve the systems, tools, and processes used by their teams.
• Oversee the maintenance, functionality, security, and performance of company websites in coordination with internal teams and outside partners.
• Manage system configuration, technology inventory, licensing, and asset management.
• Coordinate the installation, maintenance, replacement, and secure disposal of technology equipment.
• Manage the installation and ongoing maintenance of GPS and temperature-monitoring systems for Awesome Refrigerated Transit of Iowa.
• Travel between Open Gates Group facilities to provide support and oversee technology needs.

• Define and implement a technology strategy that supports the current and future needs of Open Gates Group.
• Plan, prioritize, and manage IT projects from initial evaluation through implementation.
• Evaluate and implement technology and AI tools that streamline processes, improve productivity, and increase organizational
  capacity without automatically adding labor.
• Establish appropriate guidelines for the secure, responsible, and effective use of AI tools across the organization.
• Evaluate proposed technology changes based on business impact, cost, security, user adoption, and service.
• Manage software upgrades, system enhancements, integrations, and technology-related vendor relationships.
• Identify opportunities to improve processes, efficiency, data accessibility, and the overall employee experience.

• Develop, implement, and maintain IT policies, procedures, and security standards.
• Oversee cybersecurity controls and coordinate internal and external security audits.
• Monitor current developments in cybersecurity, data privacy, network design, system integration, and application development.
• Develop, test, and maintain data backup, recovery, business continuity, and disaster recovery plans.
• Identify technology risks and recommend appropriate safeguards to protect company systems, information, and operations.

• Maintain confidentiality and protect sensitive company, employee, customer, and business information.
• Stay current with industry trends, emerging technologies, and cybersecurity risks.
• Perform other IT-related duties and special projects as assigned.

• Associate or technical degree in…