Loss Contents Property Adjuster - Las Vegas, NV

Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. For more than 90 years, our drive has kept us ahead in pricing sophistication, telematics, device and identity protection, and advocacy for safety.

Job Title: Large Loss Contents Property Adjuster

• You will be traveling to customer s home and handling claims virtually.
• Handle escalated claims files that have complex contents.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• On site inspections and use of advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

• The Customer Service Expert – live into Allstate s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator – independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – use phone, emails and sometimes video chat with customers to help them through a fast, fair, and easy claims process. Offer the customer preferred method of communication to discuss needs and keep them updated on progress.
• The Negotiator – evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with legal and business standard methodologies. Use tactics to handle challenging and complex situations.
• The Problem Solver – utilize multiple tools to complete tasks in a fast-paced environment, including estimate tools, job aids, and settlement platforms, while applying critical thinking.
• The Recorder – protect the company financially by executing policies and maintaining clear records in the claims system, ensuring timely and accurate documentation for each claim.

• Have prior experience using estimating software like Xactimate for complex contents estimating.
• Previous experience handling property insurance claims.
• Value providing an effortless customer service experience.
• You enjoy the ability to work independently starting your day from home.
• View problems and setbacks as opportunities for improvement and develop creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication - both written and verbal.

• Must have a valid driver s license.

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

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Customer Empathy, Customer Service, Detail-Oriented, Multitasking, Organizational Skills, Property Adjusting, Time Management, Working Independently, Xactimate

Base compensation offered for…