Translation Services Coordinator

Job Summary

The Translation Services Coordinator collaborates closely with the Translation Services Lead to coordinate the translation of member health care and insurance materials from English to threshold languages. This includes the coordination of primarily vendor translator resources to meet deadlines and collaboration with a multidisciplinary team to ensure translation products meet accuracy and quality standards. This position helps improve language access and services for Limited English Proficient (LEP) members and families across the state of Oregon.

Estimated Hiring Range $25.42 - $31.07

Bonus Target Bonus - SIP Target, 5% Annual

Current Care Oregon Employees:
Please use the internal Workday site to submit an application for this job.

• Coordinate translation project work of member materials to threshold languages and other languages; receive requests from queue, delegate to appropriate vendor(s) and ensure project deliverables are met.
• Verify specifications of translation work to be completed; track and report specification changes as needed; ensure clear and timely communication with vendors.
• Track assigned translation projects closely to balance the ongoing coordination needs of many quick turn, tight deadlines along with longer-term project deadlines.
• Monitor translation product quality assurance processes; collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to ensure translation quality, compliance requirements and branding standards are met.
• Utilize program software to generate quality assessment reports to support the standards, including reading level requirements.
• Communicate project status and potential delays to translation work requestors and Member Engagement leadership as appropriate.
• Track translation services budget and costs by monitoring the quantity of purchase orders and tracking changes over time; keep manager up to date.

• Support the development of process job aids and workflows to meet translation requirements.
• Provide suggestions to optimize translation service workflows in support of the customer experience, language access and compliance needs.
• Contribute suggestions to improve the policy on translation services for Care Oregon.
• Update intranet and service sites and respond to policy-related questions as needed.
• Monitor and respond to project request queue as needed.
• Provide information and insight into culturally and linguistically appropriate materials.
• Participate in work groups to support translation optimization if needed.

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

• Minimum 2 years’ experience providing project coordination services

• Experience providing translation project coordination services
• Experience working with computer-aided translation (CAT) software
• Desktop Translation Publishing (DTP) experience
• Proofreading and quality assurance experience

• Familiarity with current best practices for translation for US-based target audiences
• Familiarity with current best practices for marketing translations

• Excellent spoken and written English communication skills
• Able to track, prioritize, coordinate and meet project deadlines
• Ability to use program management system and tools to communicate and manage workflows
• Excellent organizational skills; ability to manage multiple projects, priorities and deadlines
• Intermediate level skills in MS Office Suite including Outlook, Word, and Excel
• Ability to work well independently and collaboratively
• Ability to use discretion, good judgment and know…