Lead Technician

Dale Howard Auto of Iowa Falls is looking for an experienced Lead Technician to lead a dynamic team in a fast-paced environment! If you're ready to drive excellence, ensure top-tier service, and elevate shop performance, we want you on our team. Monday
- Friday hours and an air conditioned shop!!

The Lead Technician plays a key role in supporting the service department by providing technical expertise, leadership, and daily coordination of the technician team. This position focuses on maintaining workflow efficiency, ensuring quality repairs, and driving accountability through daily goals and communication.

• Help mentor, support & develop fellow technicians through technical support and guidance
• Participate and help lead daily Fixed Operations team huddles
• Monitor shop workflow & work in process goals
• Ensure quality and efficiency in work completed and departmental processes
• Responsible for helping establish, track and monitor team members performance goals
• Continuous improvement and professional development

• Lead the morning technician huddle to review daily objectives, assignments, and priorities.
• Monitor technicians' progress throughout the day, ensuring daily work-in-process (WIP) goals are met.
• Serve as the first point of contact for technical guidance and troubleshooting.
• Support the Service & Parts Manager and Service Advisor in distributing work fairly and efficiently among technicians.
• Ensures team members are tracking and reporting their daily performance measurable(s)
• Review repair orders for accuracy, efficiency, and quality control before completion.
• Mentor and coach team members to support skills development and productivity.
• Provide feedback to the Service Manager on technician performance, shop workflow, and process improvements.
• Ensure a safe, organized, and professional work environment in the service shop.
• Assist with diagnostic and complex repair work as needed.
• Promote teamwork, accountability, and a culture of customer-first service.
• Stay current with OEM training and new technologies.
• Model professional development and continuous improvement for the team.
• Other duties as assigned

• Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details. This includes understanding the importance of serving the customer and anticipating their needs, being a "self-starter", consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.
• Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, using active listening skills to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.
• Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking. This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.
• Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions.…