Director of Operations- Workforce

Our client is large growing safety consulting organization who truly impact and saves lives.

They are looking to add to their growing team with the addition of Director of Operations.

Location: Oakville / Hybrid

Reports To: COO / Executive Leadership

We are looking for a hands‑on, builder‑minded Director of Operations – Workforce to lead and scale our field workforce operations across safety personnel, consulting, and client‑facing service delivery.

This is not a “big‑company, ivory tower” role. This is a roll‑up‑your‑sleeves, jump‑into‑the‑organization, build‑while‑you‑run leadership position. You will be deeply embedded in the business — balancing strategic planning with real‑time operational execution.

In this role, you will work side‑by‑side with divisional leaders across Training, Consulting, Rescue, and Safety Solutions to ensure our workforce is deployed safely, compliantly, and effectively in support of client needs. You will also operate in close partnership with other Directors of Operations to ensure alignment, consistency, and shared operational standards across the organization, while maintaining clear ownership of workforce operations.

This role is being built from the ground up. We don’t have everything figured out — and we’re not pretending we do. We are looking for someone energized by ambiguity, motivated by impact, and excited by the idea of building structure, systems, and capability as the organization grows.

If you want to leave things better than you found them — and you’re willing to get into the weeds to do it — this role will be deeply rewarding.

• Own and lead operational execution for workforce operations, translating strategy into clear priorities, practical systems, and consistent follow‑through.
• Act as a true partner to executive leadership and divisional leaders — turning ideas into action and ensuring momentum does not stall.
• Balance short‑term execution with long‑term scalability, knowing when to move fast and when to slow down and build it right.
• Be comfortable moving between strategic planning, operational problem‑solving, and real‑time decision‑making as the business evolves.

• Lead, coach, and support field leaders, safety professionals, and operational support teams with a focus on accountability, clarity, and growth.
• Set clear expectations and performance rhythms while fostering a culture where people feel supported, challenged, and trusted.
• Build internal capability by developing emerging talent and strengthening leadership bench strength.
• Model company values daily — integrity, curiosity, ownership, and a commitment to getting better every day.

• Design, improve, and standardize workforce operational processes, including recruiting, onboarding, scheduling, deployment, training coordination, and offboarding.
• Own the practical use and adoption of operational systems (TMS, CMS, Zoho, Hub Spot, and related tools). Create and maintain SOPs that are actually used — clear, simple, and grounded in how work really gets done.
• Identify inefficiencies, friction points, and gaps, then work hands‑on with teams to fix them.

• Provide operational oversight of field operations and client sites to ensure they are safe, compliant, and operationally sound.
• Manage vendor and partner relationships with a practical, value‑driven mindset — balancing cost, quality, and reliability.
• Proactively identify operational and safety risks and implement controls to protect people, clients, and business continuity.

• Partner with divisional leaders to define and track meaningful KPIs, including utilization, productivity, safety performance, service delivery, and workforce health.
• Create clarity and accountability around commitments, timelines, and outcomes — without unnecessary bureaucracy.
• Lead cross‑functional operational initiatives from idea through execution, measuring what matters and adjusting as needed.
• Champion continuous improvement — prioritizing steady, intentional progress over perfection.

• You are an operator…