Administration - Chief Strategy & Innovation Officer; CSIO

WHO WE ARE

We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Chief Strategy and Innovation Officer (CSIO) position. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

The Chief Strategy and Innovation Officer (CSIO) will be responsible for driving innovation throughout the organization and building an innovation team that will deliver solutions to uncover unmet customer needs. A pivotal role in the development of corporate and business unit growth strategies, the CSIO will report to the CEO and serve as an Advisor, working closely with the Executive Leadership Team (other direct reports to CEO) and business unit leaders and key stakeholders.

The CSIO will supervise a small team (anticipated 1–2 FTEs) and will be responsible for advancing the organizational strategic vision and strategy implementation to grow organizational impact and sustainability. The position will focus on two key areas:
1) organizational strategic planning;
2) business development, innovation and capital development.

• Strategic Planning Leadership
• Serve as staff lead to the CEO on strategy development.
• Lead the planning and development of the long‑term strategic vision and strategies to advance the mission of the organization. Engage key internal and external stakeholders. Implement a continuous planning approach to strategy development and implementation.
• Monitor near and long‑term market trends as well as emerging needs/interests amongst key stakeholders to forecast future trends and opportunities that inform strategies.
• Collaborate with department leaders and the COO to ensure strategic plans and goals align with organizational priorities and monitor/measure ongoing performance.
• Collaborate with the COO, CFO, and other leaders on the capabilities needed within the organization to advance the organization’s strategic vision.
• Act as a partner and sounding board for department leaders around strategic initiatives. Facilitate strategic thinking and collaboration across departments.
• Identify and implement opportunities for strategic partnerships with external organizations.
• Identify opportunities for new business development. Provide support to department leads in the analysis, design and implementation of arrangements.
• Business Development, Innovation and Capital Development
• Identify, develop and execute the innovation and new business development vision and strategy that is aligned with the organization’s strategic vision.
• Implement organization wide efforts to increase innovation and new business development capacity and promote a culture of innovation.
• Identify and implement targeted innovation and new business development efforts around specific organizational wide opportunities.
• Develop strategic external partnerships to advance innovation and new business development. Identify external assets and companies that may accelerate…