Operations Manager

About Komline

As a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting‑edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water & Process, Agricultural & Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements.

With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction.

Our team supporting the cutting‑edge Komline-Fluid Quip division delivers world‑class filtration and separation solutions to clients across the globe. We take pride in maintaining our reputation for engineering excellence through high‑quality repairs, custom builds, and comprehensive process support. Our expertise spans the agricultural industry with a focus on wet and dry milling processing where we develop advanced technologies that solve our clients' most challenging operational needs.

Our solutions drive efficiency, sustainability, and success for industry leaders worldwide.

The Operations Manager oversees the in‑house and field operations for the Service team to ensuring efficient workflow, organized inventory management, and smooth building operations. The Operations Manager is accountable for service performance metrics, operational efficiency, technician readiness, and the overall effectiveness of the service delivery model.

• Lead and oversee the Service Manager by providing coaching, guidance, and strategic direction to ensure field service operations align with company standards, budget expectations, and service goals
• Own key service and operational metrics which include response time, completion rates, first‑time fix rate, inventory accuracy, shop turnaround time, and customer satisfaction indicators
• Develop, implement, and refine operational processes that improve efficiency, reduce downtime, and ensure consistent high‑quality service delivery across both in‑house and field teams
• Manage building operations by ensuring a safe, organized, and compliant workspace that supports technician productivity, equipment staging, repairs, and customer‑ready quality
• Oversee inventory management such as purchasing, stocking strategy, parts turnover, cycle counts, and collaboration with the Service Manager
• Identify and resolve operational bottlenecks by continuously evaluating processes, resource allocation, workload balancing, and staffing needs
• Review service performance data with the Service Manager, translating trends into actionable improvement plans and holding the team accountable for results
• Ensure accurate documentation standards, including work orders, equipment files, inventory systems, and reporting protocols that support leadership visibility and operational planning
• Collaborate cross‑functionally with Sales, Engineering, and Finance for alignment on customer expectations, project timelines, and resource requirements
• Work with the Director of Engineering in Field Service on hiring, training, and development initiatives for operations and service roles
• Oversee safety programs and compliance, ensuring building operations, technician activities, and equipment handling meet all regulatory and company safety requirements
• Drive continuous improvement initiatives with a focus on efficiency, customer satisfaction, cost control, and operational excellence across the Field Service team

• 7+ years’ experience in operations management, service department coordination, or a related field
• Organizational and problem‑solving attributes with the ability to manage multiple priorities
• Knowledge of heavy equipment service of high‑speed rotating equipment, maintenance processes, and technical repair operations
• Ability to communicate and collaborate across cross‑functional teams, customers, and vendors
• Proficient with inventory management systems and operational tools

• Microsoft Dynamics 365 (D365) experience

Equal Opportunity Statement: Komline is an EEO employer – M/F/Vets/Disabled