Onboarding Manager

About Inc Authority

Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority and its associated companies have formed and represented over 70,000 Corporations and LLCs worldwide. We offer a comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate planning, and retirement planning. We are dedicated to providing the highest standard of customer service.

Description

Position at Inc Authority

Inc Authority is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S. We offer multiple avenues of career growth with opportunities to advance within our growing organization. We promote a culture of diversity, inclusion, and work-life balance. Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity.

As an Onboarding Manager, you will own the day-to-day operation of the Onboarding team, staying highly engaged in live coaching, call reviews, and performance management. You will set clear goals, track KPIs, and fine-tune processes to remove friction, protect revenue, and move new clients smoothly from first contact to full account activation. By balancing active floor leadership with behind-the-scenes planning and optimization, you will ensure a consistent, high-quality customer experience.

This position will be onsite at our Reno, NV office.

• Lead, coach, and develop Front-End and Onboarding teams, including hiring, training, and performance management
• Drive sales performance and accountability by monitoring KPIs, reviewing calls, and addressing underperformance
• Motivate and energize the floor through clear goals, daily huddles, incentives, and strong leadership presence
• Manage scheduling and daily operations to ensure coverage, workload balance, and adherence to policies
• Collaborate across departments to improve processes and ensure exceptional, compliant customer experiences

• Proven leadership experience in a sales or call center environment
• Strong coaching and performance management skills
• Track record of driving revenue growth by managing KPIs and motivating high-performing teams
• Strong communication skills and the ability to collaborate effectively across departments
• A high level of accountability, professionalism, and ownership
• Able to balance strategic planning with hands‑on floor leadership

The compensation range for this role is $80,000 - $90,000 + monthly performance-based incentive bonus.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! Legal Zoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Legal Zoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Additionally, Legal Zoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.