General Manager

General Manager

Travelodge/Penny's Diner of Missouri Valley, IA

• Lead hotel operations with integrity, professionalism, and a strong commitment to guest satisfaction.
• Ensure all guests are greeted and served in a friendly, attentive, and courteous manner.
• Hire, train, coach, and develop a high‑performing, service‑oriented team across all departments.
• Promote a positive and professional work environment through consistent leadership, clear communication, and team engagement.
• Maintain compliance with company policies, brand standards, and safety regulations.
• Champion service excellence by modeling desired behaviors, participating in daily team meetings, and incorporating guest feedback into operational improvements.
• Monitor performance and provide regular feedback, setting clear goals and expectations for team members.
• Maintain property cleanliness, safety, and security for guests and associates.
• Foster a culture of accountability, continuous improvement, and teamwork.
• Demonstrate flexibility in scheduling, with availability on weekends, evenings, and holidays as needed.
• Perform other duties as assigned to support the success of the hotel.

• General Manager or Assistant General Manager experience required.
• Be able to manage time effectively, complete required tasks on time.
• Ability to delegate authority effectively to subordinates.
• Ability to recruit, select, and retain quality associates.
• Ability to produce financial results in line with budgeted objectives and labor models.
• Strong understanding of Microsoft Office products (Excel, Word, Outlook) required.
• Team player: collaborative; not suitable for independent work.
• Must convey information and ideas clearly.
• Must maintain composure and objectivity under pressure.
• Must handle workplace problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must effectively listen to, understand, clarify and resolve concerns from coworkers and guests.
• Must be able to work with financial information and data, and basic arithmetic functions.

• At least 5 years of progressive experience in a hotel environment at the GM or AGM level required.
• Two‑ or four‑year college degree preferred.
• Supervisory experience required.
• High School diploma or equivalent required.
• Stable work history required.

• Great benefits package, including 401K.
• Promotional opportunities with a growing company.
• Excellent incentive plan.

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.